02
Warranty
When contacting BLOCKS Customer Service please follow the following guidelines:
a. Before contacting BLOCKS technical support, ensure that You have the Product
in front of You and that it is turned on, if feasible. Please also be ready to provide the
Product’s serial number, the model name and proof of purchase.
b. Technical support email can be found at http://www.blockstec.com.
c. You will be requested by BLOCKS to perform some of the Product’s troubleshoot -
ing tasks or actions, which may include the following:
i. Installing updates, patches or service packs. For this it is advised to have a com -
puter near you during the time of the call.
ii. Formatting data carrier (ie . SD memory card)
iii. Performing other reasonable activities requested by BLOCKS, which will assist in
identifying or resolving the problems.
d. If the problem is not solved remotely, you will have to return the Product to an
BLOCKS Repair Center (this process is called“RMA”).
e. Describe the problem clearly and completely on the RMA request form.
f. Enclose a copy of this completed warranty card and a copy of Your sales invoice/
receipt detailing the purchase of Your Product. (Please note: BLOCKS reserves the right
to request the original documents.) If You do not provide the requested documents for
warranty validation then the manufacture date of the Product as recorded by BLOCKS
will be deemed to be the start of Warranty Period.
g. Ensu
re that You have fully backed up all the data stored on Your Product and re -
moved any personal, confidential, or proprietary information before any service pro-
cess is started. You agree that BLOCKS may delete any data, software, or programs
installed on the Product without restoring them. BLOCKS shall not be held liable for
the permanent loss, damage, or misuse of your data.
h. Pack the Product in safe and stable packaging. The original packaging may be
useful for this purpose. In any case, the packaging should meet the following require -
ments
i. Use a rigid box with flaps intact.
ii. Remove any labels, hazardous materials indicators, and other previous
shipment
markings on the box that are no longer applicable.
iii. Wrap all items separately.
iv. Use adequate cushioning material.
v. use strong tape designed for shipping.
vi. Do not use string or paper over-wrap.
vii. Use a single address label that has clear, complete delivery and return informa -
tion.
viii. Place a duplicate address label inside the package
ix. Please do not send in anything but the Product itself unless specifically request-
ed by BLOCKS. Please remove any accessories as well as any removable storage devices
such as memory cards, discs, flash drives, from the Product. BLOCKS shall have no lia-
bility for the loss, damage or destruction of accessories or removable storage devices,
unless they are caused by willful or gross negligent acts by BLOCKS.
If a service request is necessary, End User must contact BLOCKS and the technical sup -
port team will provide the following steps for the End-User to follow in order to provide
the best technical support.
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