The last selection available in the Service Mode menu is the VIN entry display. The VIN is
entered at the VPC when prepped prior to distribution. This is for the VIN display in the
Emergency program if needed when calling the Cross Country Group Roadside Assistance
Program. Additionally, if the vehicle is equipped with a Phase V phone the system will auto-
matically utilize the entered VIN as follows.
Similar to the previous phone system, the Phase V phone has the capability to contact Cross
Country Group using the Assist or Emergency button from the Emergency or Telephone
functions.
Whats new for the Phase V system is the use of dual tone multi frequency (DTMF) signalling.
DTMF signalling provides a download
of the VIN, the telephone number of
the Phase V phone and the vehicle
coordinates when the assist button
was pressed. This information is dis-
played on a computer screen of the
Cross Country Group assist person-
nel prior to any verbal communication
taking place.
Through a data base, the VIN pro-
vides the Owners Name. This, in con-
junction with the vehicle coordinates
and the phone number provides the
assist personnel with crucial prelimi-
nary information.
When the call is patched in from the vehicle, the assist personnel can answer appropriate-
ly for an assist or emergency situation. This quick response with the owners pertinent
information provides an added personnel touch and time savings in an emergency situa-
tion.
The VIN is entered at the VPC for all vehicles (with or without a Phase V phone). If the VIN
has been incorrectly entered it can be changed by turning and pressing the rotary knob
when the correct letter or digit of the last seven character of the VIN is displayed.
62
On-Board Monitor and Navigation Systems
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