BradyPrinter i5100 35
Print image has
smears or voids
Printhead is dirty. Clean the printhead.
Temperature too high. Decrease temperature via software.
Unsuitable combination of labels and
transfer ribbon.
Use different type of ribbon.
Printer does not stop
after transfer ribbon
runs out
Thermal printing is chosen in the soft-
ware.
Change to thermal transfer printing.
Printer prints a
sequence of charac-
ters instead of the
label format.
Printer is in ASCII dump mode. Cancel the ASCII dump mode.
Printer transports
label media, but trans-
fer ribbon does not
move.
Transfer ribbon incorrectly inserted. Check and, if necessary, correct the
transfer ribbon web and the orienta-
tion of the label side.
Unsuitable combination of labels and
transfer ribbon.
Use different type of ribbon.
Printer only prints
each second label
Setting of the size in the software is
too large.
Change the size in the software.
Vertical white lines in
the print image
Printhead is dirty. Clean the printhead.
Printhead is defective (failure of heat
elements)
Change the printhead.
Call for service. The printhead should
always be replaced by a qualified and
properly trained technician.
Horizontal white lines
in the print image
Printer is used with the backfeed >
smart in the cut Tear-off mode.
Set the backfeed > always in the
setup.
Configuration Manual.
Print image is irregu-
lar, one side is lighter.
Printhead is dirty. Clean the printhead.
Problem Cause Corrective Action
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