34 BradyPrinter i5100
Operational Problems List with Remedies
Remove ribbon Transfer ribbon is loaded although the
printer is set to direct thermal printing.
For direct thermal printing remove rib-
bon.
For thermal transfer printing set the
printer in the
configuration or in the software to
transfer printing
Ribbon ink side Identified ribbon unwinding direction
does not match to the setup setting.
Ribbon loaded incorrectly.
Clean the printhead.
Load the ribbon correctly.
Setting does not match to the used
ribbon.
Correct the setting.
Ribbon too Narrow for
Label
Ribbon is smaller than the width of
the installed supply.
Install recommended larger ribbon or
select Enter to bypass the error and
the printer will load primary ribbon
settings for Hassle Free mode and
will allow printing.
Syntax error Printer has received an unknown or
invalid command from the computer.
Press Ignore to skip the command or
press Cancel to cancel the print job.
Unknown card Card not formatted,
Type of card not supported
Format card, use different type of
card.
Voltage error Hardware error
An incorrect voltage is detected.
Switch the printer off and then on.
If error recurs call service.
It is shown which voltage has failed.
Please note.
Write error Hardware error Repeat the write process, reformat
card.
Wrong revision The firmware that is loaded or is
being loaded into the printer is not
compatible with the hardware config-
uration.
Obtain the correct firmware for this
printer and load it.
Problem Cause Corrective Action
Transfer ribbon
creases
Transfer ribbon deflection not
adjusted.
Adjust the transfer ribbon deflection.
Transfer ribbon too wide. Use a transfer ribbon slightly wider
than the width of label.
Error Message Cause Corrective Action
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