Troubleshooting and other information
97
A
Error and maintenance messages A
The most common error and maintenance messages are shown below.
If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting
tips:
Visit us at http://support.brother.com
.
Error Message Cause Action
Cartridge Error
Put the Toner
Cartridge back
in.
The toner cartridge is not
installed correctly.
Put the toner cartridge firmly into the drum unit,
and then put is back in the machine.
Verify you are using a Brother
toner cartridge.
Use only a Brother Original drum unit and
Brother Original toner cartridge.
Comm.Error Poor telephone line quality
caused a communication error.
Try sending the fax again.
Disconnected The other person or other
person’s fax machine stopped
the call.
Try to send or receive again.
Document Jam
(For ADF models)
The document was not
inserted or fed correctly, or the
document scanned from the
ADF was too long.
Pull the jammed paper out of the ADF unit.
Out of Memory The machine’s memory is full. Fax sending or copy operation in process
Do one of the following:
Press Start to send or copy the scanned
pages.
Press Stop/Exit and wait until the other
operations in progress finish, and then try
again.
Print operation in process
Press Stop/Exit. The machine will cancel
the print job and clear it from the memory.
Lower the print quality.
(For more information, see Software and
Network User’s Guide.)
To Next Page
Loading...
