309
Troubleshooting
Error code
Error message Description Remedy
6031 [Machine Error]
Platen button is out of
working order.
Ascertain whether or not something is placed on
the operation panel.
For help, please contact your dealer.
6032 [Machine Error]
Print button is out of working
order.
Ascertain whether or not something is placed on
the operation panel.
For help, please contact your dealer.
6033 [Machine Error]
Stop button is out of working
order.
Ascertain whether or not something is placed on
the operation panel.
For help, please contact your dealer.
6034 [Machine Error]
Back button is out of working
order.
Ascertain whether or not something is placed on
the operation panel.
For help, please contact your dealer.
6035 [Machine Error]
Right button is out of working
order.
Ascertain whether or not something is placed on
the operation panel.
For help, please contact your dealer.
6036 [Machine Error]
Down button is out of working
order.
Ascertain whether or not something is placed on
the operation panel.
For help, please contact your dealer.
6037 [Machine Error]
Up button is out of working
order.
Ascertain whether or not something is placed on
the operation panel.
For help, please contact your dealer.
6038 [Machine Error]
Head cleaning button is out of
working order.
Ascertain whether or not something is placed on
the operation panel.
For help, please contact your dealer.
6039 [Machine Error]
MENU/OK button is out of
working order.
Ascertain whether or not something is placed on
the operation panel.
For help, please contact your dealer.
6101 [Machine Error]
It indicates the carriage's
malfunction.
If the problem still persists even after reactivating
the printer, please contact your dealer.
6102 [Machine Error]
The carriage stops at an
incorrect position.
Check to see if something gets caught in the
carriage or any foreign object exists inside the
printer.
With reference to "7-1-5. Cleaning the internal area
of printer >>P.192", perform the cleaning.
If the problem still persists, please contact your
dealer.
6103 [Machine Error]
No cap can be locked in
place.
Check to see if something gets caught in the
carriage or any foreign object exists inside the
printer.
With reference to "7-1-5. Cleaning the internal area
of printer >>P.192", perform the cleaning.
If the problem still persists, please contact your
dealer.
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