Brother GTX-4 - Page 308

308
Troubleshooting
Error code Error message Description Remedy
5603 [Machine Error]
An abnormality was detected
when tried to check the ink
pouch.
Check if the ink pouch is seated on the ink
cartridge correctly.
Ensure that the ink cartridge is correctly placed on
the printer.
If the problem still persists even after restarting the
printer, please contact your dealer.
5801 [Machine Error]
It is the communication error
between the main board and
the panel board or the head
board.
Check to see if there is any source near the printer
that produces a loud noise.
If a USB flash memory is inserted into the printer,
remove the memory first, and then restart the
printer.
If the problem still persists even after restarting the
printer, please contact your dealer.
5802 [Machine Error]
It is the communication error
between the main board and
the panel board or the head
board.
Check to see if there is any source near the printer
that produces a loud noise.
If a USB flash memory is inserted into the printer,
remove the memory first, and then restart the
printer.
If the problem still persists even after restarting the
printer, please contact your dealer.
5803 [Machine Error]
It is the communication error
between the main board and
the panel board or the head
board.
Check to see if there is any source near the printer
that produces a loud noise.
If a USB flash memory is inserted into the printer,
remove the memory first, and then restart the
printer.
If the problem still persists even after restarting the
printer, please contact your dealer.
5804 [Machine Error]
It is the communication error
between the main board and
the panel board or the head
board.
Check to see if there is any source near the printer
that produces a loud noise.
If a USB flash memory is inserted into the printer,
remove the memory first, and then restart the
printer.
If the problem still persists even after restarting the
printer, please contact your dealer.
6004 [Obstacle on the Platen]
It indicates some error in the
obstacle sensor.
Check to see if the obstacle sensor is covered with
something.
If the problem still persists even after restarting the
printer, please contact your dealer.
6010 [PC Data Error]
The system failed to write the
EEPROM of the main board.
Make note of their error code and error message,
and please notify it to your dealer.
6011 [Machine Error]
The system failed to erase
the FLASH ROM of the main
board.
Make note of the error code and error message,
and please notify it to your dealer.
6012 [Machine Error]
The system failed to write the
FLASH ROM of the main
board.
Make note of the error code and error message,
and please notify it to your dealer.
6021 [No Battery]
The battery of the real-time
clock is fully exhausted.
Make note of the error code and error message,
and please notify it to your dealer.