Brother MFC-J470DW - Paper Jam Issues

Troubleshooting
73
B
c Make sure you have set PC-Fax
Receive on the machine.
(See Advanced User’s Guide: PC-Fax
Receive (Windows
®
).)
If faxes are in the machine’s memory
when you set up PC-Fax Receive, the
LCD will ask if you want to transfer the
faxes to your PC.
d Do one of the following:
 To transfer all faxes to your PC,
press 1 (Yes).
Press a or b to choose
Backup Print:On or
Backup Print:Off.
Press OK.
 To exit and leave the faxes in the
memory, press 2 (No).
e Press Stop/Exit.
Transferring the Fax Journal report to
another fax machine
B
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Quick
Setup Guide: Enter personal information
(Station ID).)
a Press Stop/Exit to temporarily interrupt
the error.
b Press Menu.
c Press a or b to choose Service.
Press OK.
d Press a or b to choose
Data Transfer.
Press OK.
e Press a or b to choose Report Trans.
Press OK.
f Enter the fax number to which the Fax
Journal report will be forwarded.
g Press Mono Start.
Document jam B
Documents can jam in the ADF unit if they are
not inserted or fed correctly, or if they are too
long. Follow these steps to clear a document
jam.
Document is jammed in the top of the
ADF unit
B
a Take out any paper from the ADF that is
not jammed.
b Open the ADF cover.
c Remove the jammed document by
pulling it upward.
1 ADF cover
d Close the ADF cover.
e Press Stop/Exit.
IMPORTANT
To avoid document jams, close the ADF
cover correctly by pushing it gently in the
centre.
1