104
Machine feeds multiple pages. Make sure the paper is loaded correctly in the paper tray. (See Loading paper and
other print media on page 8.)
Check that more than two types of paper are not loaded in the paper tray at any
one time.
There is a paper jam. Make sure the paper length guide is set to the paper size. Do not extend the paper
tray when you load A5 or smaller size paper. (See Printer jam or paper jam
on page 117.)
Printed pages are not stacked
neatly.
Make sure you are using the paper support flap. (See Loading paper and other
print media on page 8.)
Machine does not print from
Adobe
®
Illustrator
®
.
Try to reduce the print resolution. (See Printing for Windows
®
or Printing and
Faxing for Macintosh in the Software User's Guide on the CD-ROM.)
Printing Received Faxes
Difficulty Suggestions
Condensed print and white streaks
across the page or the top and
bottom of sentences are cut off.
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Received colour fax prints only in
black & white.
Replace the colour ink cartridges that have reached the end of their life, and then
ask the other person to send the colour fax again. (See Replacing the ink
cartridges on page 119.)
Left and Right margins are cut off or
a single page is printed on two
pages.
Turn on Auto Reduction. (See Printing a reduced incoming fax on page 37.)
Telephone Line or Connections
Difficulty Suggestions
Dialling does not work.
(No dial tone)
Check that the machine is plugged in and switched on.
Check the line cord connection.
(Not available in New Zealand)
Change the Tone/Pulse setting. (See Quick Setup Guide.)
Lift the external telephone’s handset and listen for a dial tone. If there is no dial
tone, ask your telephone company to check the line and/or socket.
The machine does not answer
when called.
Make sure the machine is in the correct receiving mode for your setup. (See
Receive modes on page 34.) Check for a dial tone. If possible, call your machine
to hear it answer. If there is still no answer, check the telephone line cord
connection. If there is no ringing when you call your machine, ask your telephone
company to check the line.
Printing (continued)
Difficulty Suggestions
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