Problem Solution
This printer is not detected when
establishing a Bluetooth connection.
(PJ-862/PJ-863
)
1. Check that the Bluetooth indicator is lit in blue .
If the Bluetooth indicator is flashing or turned off, the Bluetooth
connection is not established.
To establish a Bluetooth connection, see Related Topics: Connect the
Printer to a Computer Using Bluetooth Connection.
Depending on your computer's or mobile device's operating system,
the printer connects via Bluetooth only when receiving data. The
Bluetooth indicator is lit in blue while receiving data, and it will
start flashing when data reception is complete.
2. Check the Bluetooth settings.
To print the configuration report, see Related Topics: Confirm Printer
Settings.
Specify the correct Bluetooth settings in the Printer Setting Tool.
For more information, see Related Topics: Change Printer Settings Using
the Printer Setting Tool (Windows).
For more information, see Related Topics: Change Printer Settings Using
the Printer Setting Tool (Mac).
This printer is not detected when
establishing a Bluetooth connection.
(PJ-883)
1. Check that the Bluetooth and Wi-Fi indicator
is lit in blue or
cyan .
When the Bluetooth and Wi-Fi indicator
is lit in cyan , Wi-Fi may
be connected, but Bluetooth may not be connected.
If the Bluetooth and Wi-Fi indicator is flashing or turned off, the
Bluetooth connection is not established.
To establish a Bluetooth connection, see Related Topics: Connect the
Printer to a Computer Using Bluetooth Connection.
Depending on your computer's or mobile device's operating system,
the printer connects via Bluetooth only when receiving data. The
Bluetooth and Wi-Fi indicator is lit in blue or cyan while
receiving data, and it will start flashing when data reception is
complete.
2. Check the Bluetooth settings.
To print the configuration report, see Related Topics: Confirm Printer
Settings.
Specify the correct Bluetooth settings in the Printer Setting Tool.
For more information, see Related Topics: Change Printer Settings Using
the Printer Setting Tool (Windows).
For more information, see Related Topics: Change Printer Settings Using
the Printer Setting Tool (Mac).
This printer is not detected when
establishing a Wi-Fi connection.
(PJ-883)
1. Check that the Bluetooth and Wi-Fi indicator
is lit in green or
cyan .
When the Bluetooth and Wi-Fi indicator
is lit in cyan , Bluetooth
may be connected, but Wi-Fi may not be connected.
If the Bluetooth and Wi-Fi indicator is flashing or turned off, the Wi-
Fi connection is not established.
To establish a Wi-Fi connection, see Related Topics: Connect the Printer
to a Computer Using Wi-Fi.
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