For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
0
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title,
or
the plate at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call us
so
we can give your inquiry
prompt attention. However, if you wish
to
write
Cadillac, address your inquiry to:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O.
Box
436004
Pontiac,
MI
48343-6004
In Canada, write to:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908
Colonel Sam Drive
Oshawa, Ontario
L1H
8P7
Refer to your Warranty
and
Owner Assistance Information
booklet for addresses
of
GM
Overseas offices.
When contacting Cadillac, please remember that your
concern will likely be resolved in the dealership, using
the dealer’s facilities, equipment and personnel. That is
why we suggest you follow Step One first if you have
a concern.
Customer Assistance for Text
Telephone
(TTY)
Users
To
assist customers who are deaf, hard
of
hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center.
Any
TTY user can communicate with
Cadillac by dialing: 1-800-833-CMCC. (TTY users
in
Canada can dial 1-800-263-3830.)
7-4
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