GM
Participation
in
an Alternative
Dispute Resolution Program
This program is available in all
50
states and the District
of
Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet
for
information on the Canadian Motor Vehicle Arbitration
Plan
(CAMVAP).
General Motors reserves
the
right to
change eligibility limitations and/or to discontinue its
participation
in
this program.
Both Cadillac and your Cadillac dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier
in
this section is
very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs
or
interpretation
of
the New
Vehicle Limited Warranty.
To
assist in resolving these
disagreements, Cadillac voluntarily participates
in
BBB
AUTO
LINE.
BBB
AUTO
LINE
is
an out-of-court program
administered
by
the Better Business Bureau system
to settle automotive disputes. This program
is
available
free of charge to customers who currently own or lease a
GM
vehicle.
If
you are
not
satisfied after following the Customer
Satisfaction Procedure, you may contact the
BBB
using
the toll-free telephone number, or write them at
the
following address:
BBB
AUTO
LINE
Council
of
Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203-
1804
Telephone:
1-800-955-5
100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement
of
the nature of your complaint.
Eligibility is limited
by
vehicle age and mileage, and
other factors.
7-11
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