14 Technical Support
CAEN support services are available for the user by accessing the Support & Services area on CAEN website at
www.caen.it.
Returns and Repairs
Users who need for product(s) return and repair have to fill and send the Product Return Form (PRF) in the Returns and
Repairs area at Home / Support & Services, describing the specific failure. A printed copy of the PRF must also be
included in the package to be shipped.
Contacts for shipping are reported on the website at Home / Contacts.
Technical Support Service
CAEN makes available the technical support of its specialists at the e-mail addresses below:
support.nuclear@caen.it
(for questions about the hardware)
support.computing@caen.it
(for questions about software and libraries)
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