What to do if I forgot my Canon Security Camera password?
If you've forgotten your password for the Canon Security Camera, you can initialize all the camera settings, except for the date and time, using the reset switch. The default administrator password required for initialization is “camera”.
Why data cannot be uploaded from Canon Security Camera?
If data cannot be uploaded from your Canon Security Camera, verify the upload destination in the [Upload] menu and the upload operation upon event in the [Event] menu on the Setting page to ensure both are correctly configured. Perform an operation check from the [Upload] menu to test the currently set upload destination. Check [Maintenance] > [View Logs] or server logs for detailed operating environment information. For server settings, contact your System Administrator.
What to do if Canon VB-S30D viewer gets disconnected?
If your Canon Security Camera viewer gets disconnected, check the network and computer for any abnormalities. Try rebooting the computer and connecting again.
Why my Canon VB-S30D Security Camera cannot be controlled?
If the Canon Security Camera cannot be controlled, it might be because you have connected the Admin Viewer as an administrator, giving you exclusive control. If connected as an Authorized User, you need the administrator to release control. Also, abnormal operation of pan, tilt, focus, and zoom may occur if the operational durability estimates are exceeded.
Why is there no audio from my Canon VB-S30D?
If there is no audio from your Canon Security Camera, check the camera's audio server settings and the computer's sound and audio device settings. If using Admin Viewer with administrator authorities, ensure the camera isn't connected to RM Viewer or another viewer where the administrator uses audio. Also, in VB Viewer, audio requires the Canon Network Camera Audio Receiver add-on. When using Internet Explorer 10 or 11 in a 64-bit operating system and the camera is registered as a trusted site and protected mode is enabled, try disabling protected mode, as it may disable audio reception and playback.
Why is video not displayed on my Canon VB-S30D?
If video is not displayed on your Canon Security Camera, refer to “[Video] Setting Video Size, Quality and Frame Rate” in “Chapter 3 Setting Page” to change settings and make adjustments to improve video quality. Note that up to 30 viewers can access the camera simultaneously. If you are using Internet Explorer 10 or 11 in a 64-bit operating system and the camera is registered as a trusted site with protected mode enabled, try disabling protected mode, as it may disable H.264 video reception and playback.
How to fix a Canon Security Camera that does not start?
If your Canon Security Camera is not starting, check if the LAN cable is connected correctly. Also, try turning the camera off and on again.
Why is the top page of my Canon VB-S30D Security Camera not displayed?
If the top page of your Canon Security Camera is not displayed, consider the following: * Check if the LAN cable is correctly connected. * Verify that the network to which the camera is connected is correctly set up. * If you changed the IP address, reboot the camera for the new address to take effect. * Ensure the correct URI (camera IP address) is entered in your web browser. * Check if the connection is from a computer blocked in [Access Control] on the Setting page. * Verify the authentication method, [User Name], [Password], combination of certificates, and network rules for connection in [802.1X] on the Setting page with the system administrator.
How to reset password on Canon Security Camera?
If you forgot your password for the Canon Security Camera, you can initialize all settings (excluding date and time) using the reset switch. The default administrator password required for initialization is “camera”. Note that network settings like IP address and subnet mask will be reset and must be configured again.
General| Max Resolution | 1920 x 1080 |
|---|---|
| Digital Zoom | 4x |
| Camera Type | PTZ |
| Image Sensor | 1/3" CMOS |
| Video Compression | H.264, MJPEG |
| Frame Rate | 30 fps |
| Network Interface | RJ-45 (10Base-T/100Base-TX) |
| Power Supply | PoE (IEEE802.3af) |
| Focal Length | 2.8-8 mm |
| Aperture | f/1.2-2.0 |
| Resolution | 1920 x 1080 |
| Audio Compression | G.711 |
| Audio Input/Output | Input: Monaural, Output: Monaural |
| Protocols | HTTP, HTTPS, TCP/IP, UDP, ARP, ICMP, FTP, SMTP, DHCP, DNS, DDNS, RTP/RTSP, SNMP, ONVIF |
| Security | Password protection, IP address filtering |
| Operating Temperature | 0°C to 40°C (32°F to 104°F) |
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