3
41
English
Troubleshooting
Please find attached an overview of the most common problems� If you have further questions, please contact your Canton dealer, contact our
service hotline at Tel� + 49 (0) 6083 287–0 or send us an e-mail to info
@
Canton�de�
Problem Possible cause Solution
The Sound M does not
respond to the remote
control�
1� Protective film not removed� 1� Remove the protective film on the remote control�
2�
The battery is empty
� 2�
Replace the battery, make sure the polarity is
correct when inserting�
No sound� 1� Sound format of the source device selected is
incorrectly� Dolby Atmos and DTS-HD streams
can not be played back�
1� Please check the correct setting of your source device�
Choose an audio format that is supported by the Sound M�
2� There is no signal from the player (the
volume control might be set to “zero” and must
be increased)�
2� Unlock the digital output on the source device and/or increa-
se the volume (please refer to the manual of the device)�
3� Cable not connected correctly / defective cable� 3�1� Check the connection between the player and the Soundbar
and replace the cable if necessary�
3�2� Make sure that the protective caps on the connectors
of the optical cable are removed�
Sound reproduction
too soft�
1� Volume of the Sound M or the source device is
set too low�
1� Increase the volume with the “Volume” button�
Increase the volume of the source device�
2� The max� possible volume was limited by means
of the “Volume” function (VOL)�
2� Increase the max� possible volume according
to instructions�
Sound M does not turn
on�
Mains cable not connected to power outlet
and / or Sound M�
Establish connection�
To Next Page
Loading...
Need help?
General
Weight and Dimensions
