Troubleshooting Your Phone
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3
Using the Quality Reporting Tool
Your system administrator may configure your phone temporarily with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to
submit information to your system administrator. Depending on configuration, use the QRT to:
• Immediately report an audio problem on a current call.
• Select a general problem from a list of categories and choose reason codes.
If you are asked to... Then...
Access network
configuration data
Choose > Network Configuration and select the network
configuration item that you want to view.
Access status data Choose > Status and select the status item that you want to view.
Access phone model
information
Choose > Model Information.
Access phone call and
voice quality information
Choose > Status > Call Statistics.
Access VPN performance
information related to the
data transmitted and
received
Choose > Status > Network Statistics.
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