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8-16

Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0

OL-12650-01

Chapter 8 Monitoring the Cisco Unified IP Phone Remotely

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Table of Contents

Default Chapter5
- Table of Contents5
- Related Documentation12
- Cisco Product Security Overview13
- Document Conventions13
An Overview of the Cisco Unified Ip Phone15
- Understanding the Cisco Unified IP Phone 7965G and 7945G16
Chapter 1 an Overview of the Cisco Unified IP Phone17
- What Networking Protocols Are Used?18
- What Features Are Supported on the Cisco Unified IP Phone 7965G and 7945G?21
- Understanding Security Features for Cisco Unified IP Phones23
- Overview of Configuring and Installing Cisco Unified IP Phones32
CHAPTER 2 Preparing to Install the Cisco Unified IP Phone on Your Network40
- Understanding Interactions with Other Cisco Unified IP Communications Products40
  - Manager41
  - Phone Power Consumption and Display Brightness42
- Providing Power to the Phone42
  - Power Outage43
  - Obtaining Additional Information about Power43
- Understanding Phone Configuration Files43
- Understanding the Phone Startup Process45
- Understanding the Phone Startup Process46
- Adding Phones to the Cisco Unified Communications Manager Database47
- Using Cisco Unified IP Phones with Different Protocols50
- Determining the MAC Address of a Cisco Unified IP Phone51
- Determining the MAC Address of a Cisco Unified IP Phone52
- Before You Begin53
Chapter 3 Setting up the Cisco Unified IP Phone54
- Network Requirements54
- Cisco Unified Communications Manager Configuration54
- Safety54
- Understanding the Cisco Unified IP Phone 7965G and 7945G Components55
- Installing the Cisco Unified IP Phone58
- Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)60
- Adjusting the Placement of the Cisco Unified IP Phone61
- Verifying the Phone Startup Process64
- Configuring Startup Network Settings65
- Configuring Security on the Cisco Unified IP Phone65
CHAPTER 4 Configuring Settings on the Cisco Unified IP Phone69
- Configuration Menus on the Cisco Unified IP Phone 7965G and 7945G69
- Overview of Options Configurable from a Phone72
- Network Configuration Menu73
- Device Configuration Menu80
- Security Configuration Menu100
CHAPTER 5 Configuring Features, Templates, Services, and Users108
- Telephony Features Available for the Phone108
- C H a P T E R 5 Configuring Features, Templates, Services, and Users109
- Configuring Corporate and Personal Directories122
  - Configuring Corporate Directories123
  - Configuring Personal Directory123
- Modifying Phone Button Templates123
- Configuring Softkey Templates124
Chapter 6 Customizing the Cisco Unified IP Phone128
- Ringlist.xml File Format Requirements128
- PCM File Requirements for Custom Ring Types129
- Configuring a Custom Phone Ring129
- Creating Custom Background Images130
- Configuring Wideband Codec132
- Configuring the Idle Display133
- Automatically Disabling the Cisco Unified IP Phone Screen133
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone137
- Model Information Screen138
- Status Menu139
Monitoring the Cisco Unified Ip Phone Remotely153
- Accessing the Web Page for a Phone154
- Disabling and Enabling Web Page Access155
- Device Information155
- C H a P T E R 8 Monitoring the Cisco Unified IP Phone Remotely156
- Network Configuration157
- Network Statistics160
- Network Configuration160
- Device Logs162
- Streaming Statistics163
Troubleshooting and Maintenance169
- Resolving Startup Problems170
- Cisco Unified IP Phone Resets Unexpectedly174
- Troubleshooting Cisco Unified IP Phone Security177
- General Troubleshooting Tips179
Only)183
- Resetting or Restoring the Cisco Unified IP Phone183
  - Performing a Basic Reset183
  - Performing a Factory Reset184
- Using the Quality Report Tool185
- Monitoring the Voice Quality of Calls185
  - Using Voice Quality Metrics186
  - Troubleshooting Tips187
- Where to Go for more Troubleshooting Information187
- Cleaning the Cisco Unified IP Phone188
Appendix189
Providing Information to Users Via a Website189
- How Users Obtain Support for the Cisco Unified IP Phone189
- How Users Access the Online Help System on the Phone189
Appendix A Providing Information to User Via a Website190
- Accessing Cisco 7900 Series Unified IP Phone Elearning Tutorials (SCCP Phones Only190
- How Users Get Copies of Cisco Unified IP Phone Manuals190
- How Users Access a Voice Messaging System191
- How Users Subscribe to Services and Configure Phone Features191
- How Users Configure Personal Directory Entries192
  - Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer192
Appendix195
Feature Support by Protocol for the Cisco Unified IP Phone 7965G and 7945G195
- A P P E N D I X B Feature Support by Protocol for the Cisco Unified IP Phone 7965G and 7945G196
Appendix201
Supporting International Users201
- Adding Language Overlays to Phone Buttons201
- Installing the Cisco Unified Communications Manager Locale Installer201
- A P P E N D I X C Supporting International Users202
Appendix203
Technical Specifications203
- Physical and Operating Environment Specifications203
- Cable Specifications204
- Network and Access Port Pinouts204
Appendix D Technical Specification204
I N D E X206
- Device Information208

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