Cisco 7965G Administration Guide

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Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0
OL-12650-01
Chapter 9 Troubleshooting and Maintenance
Resetting or Restoring the Cisco Unified IP Phone
Table 9-4 describes the ways to perform a basic reset. You can reset a phone with any of these operations
any time after the phone has started up. Choose the operation that is appropriate for your situation.
Table 9-4 Basic Reset Methods
Operation Performing Explanation
Restart phone From the Main screen, press Settings to
displays the Settings menu, then press
**#**.
Note This basic reset sequence also
works from any other screen
that does not accept user input.
Resets any user and network
configuration changes that you have
made but that the phone has not written
to its flash memory to previously-saved
settings, then restarts the phone.
Erase softkey From the Settings menu, unlock phone
options (see the
“Unlocking and
Locking Options” section on page 4-3).
Then press the Erase softkey.
Resets user and network configuration
settings to their default values, deletes
the CTL file from the phone, and
restarts the phone.
From the Network Configuration
menu, unlock phone options (see the
“Unlocking and Locking Options”
section on page 4-3). The press the
Erase softkey.
Resets network configuration settings
to their default values and resets the
phone. (This method causes DHCP
reconfigure the IP address of the
phone.)
From the Security Configuration menu,
unlock phone options (see the
“Unlocking and Locking Options”
section on page 4-3). Then press the
Erase softkey.
Deletes the CTL file from the phone
and restarts the phone.
Performing a Factory Reset
When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or
reset to its default value:
• CTL file—Erased
• LSC—Erased
• User configuration settings—Reset to default values
• Network configuration settings—Reset to default values
• Call histories—Erased
• Locale information—Reset to default values
• Phone application—Erased (phone recovers by loading the term45.default.loads file or the
term65.default.loads file, depending on the phone model)
Before you perform a factory reset, ensure that the following conditions are met:
• The phone must be on a DHCP-enabled network.
• A valid TFTP server must be set in DCHP option 150 or option 66 on the DHCP server.
• The term45.default.loads file or the term65.default.loads file and the files specified in that file
should be available on the TFTP server that is specified by the DHCP packet.
To perform a factory reset of a phone, perform the following steps:

Cisco 7965G Specifications

General

Protocol Support	SIP, SCCP
Weight	3.5 lbs (1.6 kg)
Ethernet	10/100 Mbps
Power	IEEE 802.3af Power over Ethernet (PoE)
Expansion Module Support	Supports up to two Cisco Unified IP Phone Expansion Modules
Speakerphone	Full-duplex speakerphone
Lines	6 lines
Codecs	G.711, G.729a, iLBC