D-9
Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0)
OL-31821-01
Chapter D Troubleshooting and Maintenance
Where to Go for More Troubleshooting Information
Where to Go for More Troubleshooting Information
If you have additional questions about troubleshooting the ATA 190, several Cisco.com web sites can
provide you with more tips. Choose from the sites available for your access level.
• ATA 190 Troubleshooting Resources:
http://www.cisco.com/en/US/products/hw/gatecont/ps514/tsd_products_support_series_home.html
• Cisco Products and Services (Technical Support and Documentation):
http://www.cisco.com/cisco/web/support/index.html
Cleaning the ATA 190
To clean your ATA 190, use a soft, dry cloth to wipe the surface. Do not apply liquids or powders directly
on the device. As with all non-weather-proof electronics, liquids and powders can damage the
components and cause failures.
One-way audio When at least one person in a call does not receive audio, IP
connectivity between phones is not established. Check the
configurations in routers and switches to ensure that IP connectivity
is properly configures.
Phone call cannot be established The phone does not have a DHCP IP address, is unable to register to
Cisco Unified Communications Manager, and shows a Configuring
IP or Registering message.
Verify the following:
1. The Ethernet cable is attached.
2. The Cisco CallManager service is running on the Cisco Unified
Communications Manager server.
3. Both phones are registered to the same Cisco Unified
Communications Manager.
4. Audio server debug and capture logs are enabled for both
phones. If needed, enable Java debug.
Table D-2 ATA 190 Troubleshooting (continued)
Summary Explanation
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