Cisco Catalyst 6500 Series User Manual

17-11
Catalyst 6500 Series Switch and Cisco 7600 Series Router Firewall Services Module Configuration Guide
OL-6392-01
Chapter 17 Monitoring and Troubleshooting the Firewall Services Module
Troubleshooting the Firewall Services Module
Viewing the Crash Dump
If the FWSM crashes, you can view the crash dump information. We recommend contacting technical
support if you want to interpret the crash dump. See the show crashdump command in the Catalyst 6500
Series Switch and Cisco 7600 Series Router Firewall Services Module Command Reference.
Common Problems
This section describes common problems with the FWSM, and how you might resolve them.
Symptom When you reset the FWSM from the switch CLI, the system always boots into the maintenance
partition.
Possible Cause The default boot partition is set to cf:1.
Recommended Action Change the default boot partition according to the “Setting the Default Boot
Partition” section on page 2-13.
Symptom You are unable to log into the maintenance partition with the same password as the application
partition.
Possible Cause The application partition and the maintenance partition have different password
databases.
Recommended Action Use the password appropriate for your partition. See the “Changing the
Passwords” section on page 6-1 for more information.
Symptom Traffic does not pass through the FWSM.
Possible Cause The VLANs are not configured on the switch or are not assigned to the FWSM.
Recommended Action Configure the VLANs and assign them to the FWSM according to the
“Assigning VLANs to the Firewall Services Module” section on page 2-2.
Symptom You cannot configure a VLAN interface within a context.
Possible Cause You did not assign that VLAN to the context.
Recommended Action Assign VLANs to contexts according to the “Configuring a Security Context”
section on page 5-19.
Symptom You cannot add more than one switched virtual interface (SVI) to the MSFC.
Possible Cause You did not enable multiple SVIs.
Recommended Action Enable multiple SVIs according to the “Adding Switched Virtual Interfaces to
the MSFC” section on page 2-5.

Cisco Catalyst 6500 Series Specifications

General

Brand	Cisco
Model	Catalyst 6500 Series
Category	Switch
Language	English