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Cisco IP Communicator Administration Guide
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Cha
pter
6
Cu
stom
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IP
Com
munic
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6-10
Cisco IP
Communi
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strati
on Guide
for Cisc
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Related Topics.
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Creat
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117
119
Table of Contents
Default Chapter
3
Table of Contents
3
CHAPTER 1 Overview
9
Audience
9
Organization
10
Related Documentation
11
Obtaining Documentation
12
Cisco.com
12
Documentation CD-ROM
13
Ordering Documentation
13
Documentation Feedback
14
Obtaining Technical Assistance
14
Cisco.com
14
Technical Assistance Center
15
Cisco TAC Website
15
Cisco TAC Escalation Center
16
Obtaining Additional Publications and Information
17
Document Conventions
18
Statement 1071-Warning Definition
19
Keyboard Shortcuts
30
Preface
9
How Cisco IP Communicator Interacts with Cisco Callmanager
33
Supported Audio Formats
33
Understanding the Startup Process
34
Understanding Qos Modifications
36
Using Cisco IP Communicator in Other Languages
37
Chapter 2 Preparing to Deploy Cisco IP Communicator
39
Installation Prerequisites
40
Network Requirements
40
Cisco Callmanager Configuration Requirements
41
Client PC Requirements
41
Platform Requirements
42
Hardware Requirements
43
Deployment and Configuration Checklist
43
Adding Devices to the Cisco Callmanager Database
48
Adding Devices with Auto-Registration
49
Adding Devices with Auto-Registration and TAPS
49
Adding Devices to the Cisco Callmanager Database
49
Adding Devices with Cisco Callmanager Administration
50
Adding Devices with BAT
51
Collecting MAC Addresses before Adding Devices
52
Running the Cisco IP Communicator Administration Tool
52
Chapter 3 Deploying and Updating Cisco IP Communicator
57
Installing Headsets and Other Audio Devices
57
Deploying the Application
58
Deployment Methods
59
Deploying to a Shared Location
59
Using a Software Deployment Tool
60
Customizing Deployment with Command Line Options
61
Using the Installer on the Client PC
61
Updating the Application
63
Configuring Software Version Verification
64
Specifying a Default Software Load for All Cisco IP Communicator Devices
64
Specifying a Non-Default Software Load for a Specific Device
64
Using Autoupdate
64
Pushing Updates Using a Software Deployment Tool
66
Chapter 4 Configuring the Application
69
An Overview of Post-Installation Configuration Tasks
70
Understanding Post-Installation Configuration Tasks
74
Required Post-Installation Tasks
74
Selecting and Tuning Audio Devices
74
Specifying a TFTP Server
76
Resolving Audio IP Address Auto-Detection Problems
77
Selecting a Device Name
77
Providing Password Information
80
Providing Password Information
81
Recommended or Optional Post-Installation Tasks
82
Modifying Advanced Audio Settings
82
Specifying Low-Bandwidth for Remote Use
83
Configuring Settings for Remote Use
84
Selecting an Audio Port Range
84
Understanding Local Configuration
84
Configuring Settings for Remote Use
85
Helping Users with Post-Installation Configuration Tasks
86
Understanding Local Configuration
87
Helping Users with Post-Installation Configuration Tasks
87
CHAPTER 5 Configuring Features and Services
89
Telephony Features Available for Cisco IP Communicator
90
C H a P T E R 5 Configuring Features and Services
91
Configuring Corporate and Personal Directories
93
Searching Directories with Cisco IP Communicator
93
Integrating Cisco Callmanager with a Directory Server
94
Configuring Quick Search
95
Understanding How Quick Search Works
95
How to Configure Quick Search Using the Directory Wizard
95
How to Configure Quick Search Manually
95
Specifying User Authentication Information for Quick Search
95
Applying Dialing Rules to Quick Search Dialing
95
Configuring Personal Directory
101
Modifying Phone Button Templates
103
Configuring Softkey Templates
103
Setting up Services
104
Adding Users to Cisco Callmanager
105
Disabling Local Settings Access
106
Disabling Local Settings Access
108
Chapter 6 Customizing Cisco IP Communicator
109
Creating Custom Phone Rings
109
Ringlist.xml File Format Requirements
110
PCM File Requirements for Custom Ring Types
111
Configuring a Custom Phone Ring
112
Creating Custom Background Images
113
List.xml File Format Requirements
113
PNG File Requirements for Custom Background Images
114
Configuring a Background Image
116
Configuring the Idle Display
117
CHAPTER 7 Viewing Operational Information
119
An Overview of Operational Information
119
C H a P T E R 7 Viewing Operational Information
120
Viewing Operational Information Locally on the Cisco IP Communicator Interface
121
Viewing the Device Configuration Screen Locally
121
Viewing the Status Menu Locally
123
Viewing the Call Statistics Screen Locally
126
Viewing Operational Information Remotely from a Web Page
127
Accessing the Web Page for a Device
128
Viewing Device Information Remotely
129
Viewing Network Configuration Remotely
129
Viewing Device Logs Remotely
131
Viewing Streaming Statistics Remotely
133
Chapter 8 Troubleshooting Cisco IP Communicator
135
Resolving Installation Problems
136
Resolving Startup Problems
137
Resolving Startup Problems
138
General Troubleshooting Tips
139
General Troubleshooting Tips
140
Using the Quality Report Tool
144
Using the Error Reporting Tool
145
Appendix
147
Providing Information to Users Via a Website
147
Appendix A Providing Information to User Via a Website
148
Helping Users Subscribe to Services and Configure Features
148
Helping Users Access a Voice Messaging System
149
Helping Users Configure a Personal Directory
149
Helping Users Obtain Support for Cisco IP Communicator
148
Helping Users Install Cisco IP Communicator
148
Helping Users Subscribe to Services and Configure Features
149
Helping Users Access a Voice Messaging System
150
Helping Users Configure a Personal Directory
150
Helping Users Provide Troubleshooting Information
151
I N D E X
153
Other manuals for Cisco IP Communicator
User Guide
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Cisco IP Communicator Specifications
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Brand
Cisco
Model
IP Communicator
Category
Software
Language
English
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