Cisco IP Communicator - Chapter 8 Troubleshooting Cisco IP Communicator

CHAPTER
8-1
Cisco IP Communicator Administration Guide for Cisco CallManager
OL-4698-01
8
Troubleshooting
Cisco IP Communicator
This chapter provides information that can help you troubleshoot problems with
Cisco IP Communicator.
For additional troubleshooting information, refer to these documents:
• The Cisco IP Communicator User Guide—Contains detailed information
about installation and voice quality issues in the troubleshooting section. The
User Guide is available by right-clicking on the Cisco IP Communicator
interface or from the Cisco IP Communicator link online
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/
index.htm
• Using the 79xx Status Information For Troubleshooting—This technical note
is geared toward hardware Cisco IP Phones, but contains information that you
might find useful for Cisco IP Communicator. It is available to registered
Cisco.com users at this URL:
http://www.cisco.com/warp/customer/788/AVVID/telecaster_trouble.html
This chapter includes these topics:
• Resolving Installation Problems, page 8-2
• Resolving Startup Problems, page 8-3
• General Troubleshooting Tips, page 8-5
• Using the Quality Report Tool, page 8-10
• Using the Error Reporting Tool, page 8-11