Cisco IP Communicator

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Chapter 8 Troubleshooting Cisco IP Communicator

Using the Error Reporting Tool

8-12

Cisco IP Communicator Administration Guide for Cisco CallManager

OL-4698-01

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Default Chapter3
- Table of Contents3
CHAPTER 1 Overview9
- Audience9
- Organization10
- Related Documentation11
- Obtaining Documentation12
- Obtaining Technical Assistance14
  - Cisco.com14
  - Technical Assistance Center15
    - Cisco TAC Website15
    - Cisco TAC Escalation Center16
- Obtaining Additional Publications and Information17
- Document Conventions18
  - Statement 1071-Warning Definition19
  - Keyboard Shortcuts30
Preface9
- How Cisco IP Communicator Interacts with Cisco Callmanager33
- Supported Audio Formats33
- Understanding the Startup Process34
- Understanding Qos Modifications36
- Using Cisco IP Communicator in Other Languages37
Chapter 2 Preparing to Deploy Cisco IP Communicator39
- Installation Prerequisites40
- Deployment and Configuration Checklist43
- Adding Devices to the Cisco Callmanager Database48
- Running the Cisco IP Communicator Administration Tool52
Chapter 3 Deploying and Updating Cisco IP Communicator57
- Installing Headsets and Other Audio Devices57
- Deploying the Application58
  - Deployment Methods59
  - Updating the Application63
Chapter 4 Configuring the Application69
- An Overview of Post-Installation Configuration Tasks70
- Understanding Post-Installation Configuration Tasks74
- Helping Users with Post-Installation Configuration Tasks87
CHAPTER 5 Configuring Features and Services89
- Telephony Features Available for Cisco IP Communicator90
- C H a P T E R 5 Configuring Features and Services91
- Configuring Corporate and Personal Directories93
- Searching Directories with Cisco IP Communicator93
- Integrating Cisco Callmanager with a Directory Server94
- Configuring Quick Search95
- Configuring Personal Directory101
- Modifying Phone Button Templates103
- Configuring Softkey Templates103
- Setting up Services104
- Adding Users to Cisco Callmanager105
- Disabling Local Settings Access106
- Disabling Local Settings Access108
Chapter 6 Customizing Cisco IP Communicator109
- Creating Custom Phone Rings109
- Creating Custom Background Images113
- Configuring the Idle Display117
CHAPTER 7 Viewing Operational Information119
- An Overview of Operational Information119
Chapter 8 Troubleshooting Cisco IP Communicator135
- Resolving Installation Problems136
- Resolving Startup Problems137
- Resolving Startup Problems138
- General Troubleshooting Tips139
- General Troubleshooting Tips140
- Using the Quality Report Tool144
- Using the Error Reporting Tool145
Appendix147
Providing Information to Users Via a Website147
Appendix A Providing Information to User Via a Website148
- Helping Users Subscribe to Services and Configure Features148
  - Helping Users Access a Voice Messaging System149
  - Helping Users Configure a Personal Directory149
Helping Users Obtain Support for Cisco IP Communicator148
Helping Users Install Cisco IP Communicator148
Helping Users Subscribe to Services and Configure Features149
Helping Users Access a Voice Messaging System150
Helping Users Configure a Personal Directory150
Helping Users Provide Troubleshooting Information151
I N D E X153

Cisco IP Communicator - Page 146

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