Troubleshooting Cisco IP Communicator
Cisco IP Communicator User Guide 63
Related topics
• Using the Audio Tuning Wizard, page 6
• An Overview of Settings, page 31
• General Troubleshooting Issues, page 57
You hear echo • Ask the other party to decrease his or her microphone or speaker volume, if
possible.
• If the other party is using Cisco IP Communicator in speakerphone mode, ask
him/her to make sure that the button is lit.
• Make sure that your sound card is not feeding back audio from the
microphone to the speaker. Follow these steps:
1. Right-click on the microphone icon in the system try and choose Open
Volume Controls.
2. Choose Options > Properties > Playback and make sure that all the
check boxes in the lower part of the window are selected, then click OK.
3. In the Volume Control window, make sure that Mute is selected for the
Microphone Balance column.
The other party
hears echo
• Launch the Audio Tuning Wizard and reduce the microphone volume for the
current audio device.
• If you are using your computer as a speakerphone, keep the button lit.
• As a last resort, change your audio device.
The other party
cannot hear you
at all (but you
can hear
him/her)
• Make sure that you have not enabled Mute from controls on the headset wire
or on the USB handset.
• Make sure that your speaker and microphone plugs are inserted into the
correct audio jacks on your computer.
• Make sure that no other application is using your microphone, such as a
sound recorder or another software-based phone.
The other party
can hear you, but
you cannot hear
any audio
Make sure that your speaker and microphone plugs are inserted into the correct
audio jacks on your computer.
Simultaneous
speaking fails
Make sure that you are using a full-duplex sound card.
You cannot hear
any audio, not
even a dial tone
• If you are using a docking station, and your audio device is plugged into it,
make sure that your computer is connected to the docking station, as well.
• Try restarting Cisco IP Communicator.
If... Then try this...
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