Cisco IP Communicator - Page 68

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The other party
reports that you
sound muffled
• Launch the Audio Tuning Wizard and adjust the microphone volume for the
current audio device.
• If you have enabled the “Optimize for low bandwidth” feature (Preferences >
Audio), try applying a speaking filter and asking how you sound. See the
“Advanced Audio Settings” section on page 43 for information about
applying audio filters. See the “Audio Settings” section on page 38 for
information about the low bandwidth feature.
• If you are not using Cisco IP Communicator over a remote connection,
disable the low bandwidth option.
The other party
sounds distant or
unnatural
• Make sure, if you are using a headset, that Cisco IP Communicator is
operating in headset mode and not speakerphone mode. (The button
should be lit.)
• If you have enabled an audio filter to use with low bandwidth, try disabling
it. (Preferences > Audio > Advanced....)
The other party
reports that you
sound distant or
unnatural
If you have enabled the “Optimize for low bandwidth” feature (Preferences >
Audio), try applying a speaking filter and asking how you sound.
See the “Advanced Audio Settings” section on page 43 for information about
applying audio filters. See the “Audio Settings” section on page 38 for
information about the low bandwidth feature.
The other party’s
voice is disrupted
by unintended
silences or
sounds jittery
• Close any unnecessarily applications. Be aware that launching applications
and performing network-intensive tasks such as sending email may affect
audio quality.
• If you are using Cisco IP Communicator over a remote connection (for
example, on a VPN connection from home or a hotel), voice quality is
probably suffering from insufficient bandwidth. Enable the “Optimize for
low bandwidth” feature by right-clicking on the Cisco IP Communicator
interface and choosing: Preferences > Audio.
• Verify that your sound cards and audio drivers are correctly installed.
Note You may hear occasional pops, clicks, or broken audio when the network
is experiencing congestion or data traffic problems.
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