Cisco VG310 User Manual

Corrective ActionPossible CauseSymptom
Check and replace the modem or
terminal, if required.
Faulty modem console terminal.No initialization response from
Cisco VG310 or Cisco VG320
Check and replace the cable, if
required.
Faulty cabling to terminal.
Contact Cisco
1
or your Cisco
reseller.
Faulty Cisco VG310 or Cisco
VG320.
Check the ventilation of the chassis.Overheating.Unit shuts off after operating for
some time
Contact Cisco
1
or your Cisco
reseller.
Faulty Cisco VG310 or Cisco
VG320.
Reset or replace the console.Console fault.Console screen display freezes
Repeat the power-on procedure.Software error.
Contact Cisco
1
or your Cisco
reseller.
Faulty Cisco VG310 or Cisco
VG320.
1
See Obtaining Technical Assistance.
Cisco VG310 and Cisco VG320 Voice Gateways Hardware Installation Guide
60 OL-31292-01
Configuring the Cisco VG310 and Cisco VG320 Voice Gateways
Troubleshooting Cisco VG310 and Cisco VG320

Cisco VG310 Specifications

General

Number of Ports	24 FXS ports
Network Protocols	SIP, MGCP, H.323
Form Factor	Rack-mountable
Operating Temperature	32 to 104°F (0 to 40°C)
Storage Temperature	-4 to 149°F (-20 to 65°C)
Power Supply	AC 100 to 240 VAC, 50 to 60 Hz
Ethernet Ports	2 x 10/100/1000 Ethernet ports
Humidity	10 to 90% non-condensing
Compliance	FCC, CE, UL