Citizen CL-S521 User Manual

46
Appendixes
Menu Setting Table (p.32)
Cleaning (p.44)
Media Thickness Adjustment
(p.42)
Media Width Adjustment (p.43)
Installing the Media (p.22)
Cleaning (p.44)
LED Functions (p.20)
Menu Setting Table (p.32)
Troubleshooting
Indication Check Corrective action
The printer is
not printing
neatly.
1) Is the printing density
too high or too low?
1) Set the appropriate printing
density using the menu or
control software.
2) Is the platen dirty?
Is it deformed?
2) If it is dirty, clean it with ethyl
alcohol. If it is deformed,
replace it.
Note: Consult with the dealer that
supplied the printer concerning
the replacement.
3) Is the thermal
printhead dirty?
Is a label stuck to the
head.
3) If it is dirty, remove the dirt
with the attached head cleaner.
If a label is stuck to the head,
remove it.
Note: Do not use a metal object to
remove a label stuck to the inside
of the printer. (This may damage
the printhead.) If adhesive label
material is stuck to the thermal
printhead, remove it with a soft
cloth soaked in ethyl alcohol.
4) Is the thermal
printhead in the
correct position for the
media that is used?
4) Adjust the oset of the thermal
printhead with the media
thickness adjustment dial.
5) Is the printer’s head
pressure balance
correct for the width of
the media that is used?
5) Adjust the thermal printhead
pressure with the media width
adjustment dial.
The printing
position
changes.
1) Is the media properly
installed?
1) Correctly install the media.
2) Is the platen dirty?
Is it deformed?
2) If it is dirty, clean it with ethyl
alcohol. If it is deformed,
replace it.
Note: Consult with the dealer that
supplied the printer concerning
the replacement.
3) Are the data contents
and the command
signals from the host
appropriate?
3) If an error message is
displayed, check the content
of the software and the
communication status set by
the host computer.
4) Are the menu values
set appropriately?
4) Set the correct menu values
using the operating panel or
the host computer.
5) Are the sensitivities
of the media sensors
appropriate for the
media that is used?
5) Set the media sensitivity to
appropriate values.
If this does not solve the
problem, change the “Sensor
level” that is set in the “System
setup.”

Citizen CL-S521 Specifications

General

Print technology	Direct thermal
Maximum resolution	203 DPI
PC connected	Yes
Standard interfaces	USB 1.1, Serial
Optional connectivity	Ethernet, Serial (RS-232)
USB 1.1 ports quantity	1
Connectivity technology	Wired
Flash memory	4 MB
Internal memory	16 MB
Compatible operating systems	Windows 7/XP/2003/2008/Vista
Form factor	Desktop
Core diameter	25 mm
Media thickness	0.0635 - 0.254 mm
Maximum media length	1625.6 mm
Maximum roll diameter	125 mm
Supported paper width	12.5 - 118.1 mm
Media thickness (imperial)	0.0025 - 0.01 \
Supported paper width (imperial)	0.50 - 4.65 \
Product color	Gray
Housing material	Metal, Plastic

Weight and Dimensions

Depth	289 mm
Width	231 mm
Height	183 mm
Weight	3600 g