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Citizen CLP-621 Technical Manual

Citizen CLP-621
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4-2. Troubleshooting
CLP-621 & CLP-631 4-8
4-2-4. Ribbon-feed Problem
Symptoms Checks Remedies
Ribbon is fed in
reverse on the supply
side.
1. Is the ribbon type (inside wound ribbon
[ink in] or outside wound ribbon [ink
out]) matches the setting of the Ribbon
Winding Selection Switch?
2. Is the cable of the Fan/Dir. SW SA firmly
connected to the Ribbon Main PCB SA
(CN706)?
1. Set the Ribbon Winding Selection
Switch according to the ribbon
type to be used.
2. Connect it firmly.
Ribbon is not fed at
all, or is not fed
correctly.
1. Is the ribbon correctly inserted into the
ribbon holders?
2. Is the ribbon path correct?
3. Is the cable connected between
CN8/CN21 on the Main PCB Unit and
CN701 on the Ribbon Main PCB SA
firmly?
4. Is the cable connected between CN702
on the Ribbon Main PCB SA and the
Ribbon Motor F SA firmly?
5. Is the cable connected between CN703
on the Ribbon Main PCB SA and the
Ribbon Motor R SA firmly?
6. Does the ribbon cooling fan work
correctly for cooling the ribbon motors?
If not, check if the cable of the Fan/Dir.
SW SA firmly connected to the Ribbon
Main PCB SA (CN706).
7. Do the ribbon sensors on the take-up
and supply sides work correctly?
See 4-2-5 “Sensor Problems”.
8. Do the ribbon drive gears work
correctly?
9. Does the Ribbon Motor F/R work
correctly?
10. Failure in the ribbon motor drive circuit.
11. Failure in the ribbon motor control
circuit.
1. Insert the ribbon correctly.
2. Install the ribbon correctly.
3. Connect it firmly.
4. Connect it firmly.
5. Connect it firmly.
6. Connect the cable firmly.
7. Replace the Tension Sensor SAs.
8. Replace the defective ribbon gear.
9. Replace the Ribbon Motor F SA or
Ribbon Motor R SA.
10. Replace the Ribbon Main PCB
SA.
11. Replace the Main PCB Unit.

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Citizen CLP-621 Specifications

General IconGeneral
USB portNo
RS-232 interfaceYes
Optional connectivityEthernet
USB 1.1 ports quantity1
USB 2.0 ports quantity0
Connectivity technologyWired
Flash memory2 MB
CertificationUL, C-UL, FCC class A, CCC, CE Marking
Internal memory8 MB
Number of fonts2
Built-in barcodesPDF417, UPC-A, UPC-E
Built-in processor32 Bit RISC
Mean cycles between failures (MCBF)1000
Power consumption2400 mA
Power requirements100 - 240V, 50 / 60Hz
Compatible operating systemsWindows 2000, XP, Vista
Core diameter25.4 mm
Ribbon length360 m
Media thickness0.0635 - 0.254 mm
Maximum label length812 m
Maximum roll diameter127 mm
Supported paper width19.5 - 118 mm
Weight and Dimensions IconWeight and Dimensions
Depth114 mm
Width91 mm
Height104 mm

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