Troubleshooting 16-15
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: Lorise Fazio Saved date: 06/06/00 9:47 AM
Part Number: 170045-002 File name: Ch16.doc
Solving Hardware Installation Problems
Problem Possible Cause Solution
Hardware devices
are not working
properly
The system did not
automatically
configure the new
device.
Check the documentation
that came with the new
device to determine
whether any device
drivers need to be
installed and, if
necessary, install the
correct device drivers.
Cable(s) of the new
external device may
be loose or the power
cable may be
unplugged.
Ensure that all cables are
properly and securely
connected.
The power switch of
the new external
device is not turned on
or was turned on after
the computer was
turned on.
Place the computer in
Suspend by pressing the
suspend button. Turn on
the new external device.
Press the suspend button
again to exit Suspend.
This allows the system to
recognize the new
device.
The device was
plugged in while the
computer was on or in
Suspend and was not
recognized by the
system.
Turn the computer off.
Reattach the new
external device and turn it
on. Press the power
button to start the
computer. This allows the
system to recognize the
new device.
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