16-32 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: Lorise Fazio Saved date: 06/06/00 9:47 AM
Part Number: 170045-002 File name: Ch16.doc
Solving PC Card Problems Continued
Problem Possible Cause Solution
Storage PC Card
does not work
Flash memory cards
require the Microsoft
Flash File System to
be loaded.
Load the Microsoft Flash
File System.
The card is not
formatted.
Format the PC Card as
you would a diskette.
The card is not
supported by the
computer.
Call Compaq Customer
Support for a current list
of Compaq-qualified PC
Cards.
Solving Pointing Device Problems
Problem Possible Cause Solution
External pointing
device is not
working
The external
pointing device
was connected to
your computer
while your
computer was on.
Press the Suspend button to
initiate Suspend mode. Press
the Suspend button again to
exit Suspend mode. This
allows your computer to
recognize the pointing device.
Device driver is
loaded but
pointing device
does not work
The wrong mouse
has been selected.
If you are running Windows
95, Windows 98, or Windows
2000 Professional, click
Start
à Settingsà Control
Panel
à Add New Hardware;
then use the arrow keys to
highlight the Mouse icon in
the selection box and choose
the correct mouse hardware.
If you are running Windows
NT, using the keyboard, press
F6. Then use the arrow keys
to highlight My Computer;
press Enter. Use the arrow
keys to highlight Control
Panel; press Enter. Use the
arrow keys to highlight
Mouse; press Enter. Select
the correct mouse hardware;
press Enter.
Touch Pad is not
working
No device driver or
an incorrect device
driver is installed.
Install the correct device
driver using the Add New
Hardware wizard.
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