Crestron IV-CAMHK-12-SLVR-1B - Video Stream randomly turns gray; Not controllable via serial controller; Video loss during pan;tilt;zoom; Shots of meeting participants are off-center

Product Manual — Doc. 9311C IV-CAMHK-12-SLVR-1B • 74
PROBLEM POSSIBLE CAUSES CORRECTIVE ACTIONS
Video Stream randomly turns
gray
Video stream bit rate
exceeds available
network bandwidth.
Adjust bit rate of video streams until gray frames
disappear.
Video stream bit rate
set higher than camera
allows.
Reduce video stream bit rate.
Not controllable via serial
controller
Wrong address /
protocol / baud rate
settings.
Open the OSD menu and view the STATUS page
to verify if your settings match that on your
control device.
Wrong connection or a
faulty RS-485/422/232
cable.
Check cable and reconnect.
Video loss during
pan/tilt/zoom
Camera is powered
insufficiently
Check output voltage of power supply and
reconnect.
Video cable is not
connected properly
Replace with a working video cable or double
check the stability of your existing connection.
Shots of meeting participants
are off-center
Camera was bumped
while powered on,
calibration is misaligned
Restart the camera by powering it off and on
using the power switch.
Perform Position Correction.
Cameras are moving but
output is not switching
No tracking zone set Set a Tracking Zone.
Audio positioning is
incorrect
Perform audio positioning correction.
Cameras are not moving even
though people are speaking in
the room
Tracking has not been
turned on
Check in the 1BeyondCameraManager software
to verify tracking is started. Call preset 80 on any
third-party controller to start tracking.
Wide-angle cameras
are obscured
Make sure that both wide-angle cameras are not
obscured by chairs or furniture.
Camera is not controllable
when powered on
Wrong
address/protocol /baud
rate settings or a faulty
serial cable
Open OSD to verify your settings are correct or
check serial wiring.
Check Advanced 2 settings.
IR remote battery is low Replace with new batteries.
Camera has yellow or blue tint Auto white balance
setting may not be ideal
for the lighting
environment
Set static or one-push white balance
Camera is tracking or framing
off-axis
PTZcamera needs to be
calibrated
Perform POSCorrect
Mechanical failure