6 - Customer Service
Contacting Service
Hours of phone service are Monday through Friday from 8:30 a.m. to 6:00 p.m. Eastern Standard Time.
For Cybex customers living in the USA, contact Cybex Customer Service at 800-766-3211.
For Cybex customers living outside the USA, contact Cybex Customer Service at 508-533-4300 or fax
508-533-5183.
Order parts and find information on the web at www.cybexinternational.com or by e-mail at
techhelp@cybexintl.com.
Serial Number and Voltage
Your serial number and voltage can be found on the front of your treadmill. For your
convenience record your serial number and voltage below so that you will have it ready if you
call Cybex Customer Service.
Serial Number Voltage
Return Material Authorization (RMA)
The Return Material Authorization (RMA) system outlines the procedures to follow when
returning material for replacement, repair, or credit. The system assures that returned
materials are properly handled and analyzed. Follow the following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer
will request an RMA from Cybex, if applicable. Under no circumstances will defective parts or
equipment be accepted by Cybex without proper RMA and an Automated Return Service
(ARS) label.
1. Call the Customer Service Hotline listed above for the return of any item that is
defective.
2. Provide the technician with a detailed description of the problem you are having or the
defect in the item you wish to return.
3. Provide the model and serial number of your treadmill. The serial number is located on
the front panel of your treadmill. The serial number begins with a letter, for example:
R09-101331100.
Customer
Service
Page 6-1
Cybex Sport Treadmill Owner’s and Service Manual
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