4. At Cybex’s discretion, the technician may request that you return the problem part(s) to
Cybex for evaluation and repair or replacement. The technician will assign you an RMA
number and will send you an ARS label. The ARS label and RMA number must be
clearly displayed on the outside of the package that contains the item(s) to be
returned. Include a description of the problem, the serial number of the treadmill and
the name and address of the owner in the package along with the part(s).
5. Forward the package through UPS to Cybex.
Attn: Customer Service Department
Cybex International, Inc.,
10 Trotter Drive
Medway, MA 02053
NOTE: Merchandise returned without an RMA number on the outside of the package or
shipments sent C.O.D. will not be accepted by the Cybex receiving department.
Damaged Parts
Materials damaged in shipment should not be returned for credit. Shipping damages are the
responsibility of the carrier (UPS, Federal Express, trucking companies, etc.)
Apparent Damage — Upon receipt of your shipment, check all boxes carefully. Any damage
seen with a visual check must be noted on the freight bill and signed by the carrier's agent.
Failure to do so will result in the carrier's refusal to honor your damage claim. The carrier will
provide you with the required forms for filing such claims.
Concealed Damage — Damage not seen with a visual check upon receipt of a shipment but
noticed later must be reported to the carrier as soon as possible. Upon discovery of the
damage, a written or phone request to the carrier asking them to perform an inspection of the
materials must be made within ten days of the date of delivery. Keep all shipping containers
and packing materials: they will be needed as part of the inspection process. The carrier will
provide you with an inspection report and the necessary forms for filing a concealed damage
claim. Concealed damage is the carrier's responsibility.
Cybex Sport Treadmill Owner’s and Service Manual
Customer
Service
Page 6-2
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