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queues. Click “click here” and you’ll be redirected to the extension page to determine which
extensions will be employed as call queue agents.
Tick the checkbox of the extension numbers which will be employed as call queue agents, then
click “Edit Selected” button and tick the “Agent” option in the “Other Options” section.
Save and go back to Inbound Control->Call Queues page again and now you will be able to
configure the existing call queues and add new call queues with available agents.
Queue Number: Define an extension number to identify the queue.
Label:Define the label for the queue. A user can be an agent of multiple queues, by giving a
label for the call queue,if an incoming call is distributed to an agent the label will be
displayed on the phone screen along with the caller ID. So a call queue agentknows which
call queue the call is coming from.
Ring Strategy
RingAll: Ring all available agents until one answers(default)
RoundRobin: Starting with the first agent, ring the extension of each agent in turn until the
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