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You may add your holidays one by one by specifying the start date and time and the end date and
time of the holidays.
Once the business hours and holidays all have been configured, you need to define the inbound
rules according to the time conditions that you have configured. Please click on the “Time Based
Rules” tab. And click on “Edit” button of the existing time rule.
In the “Time Rule” dropdown list select the time rule you have defined for business hours. And in
the “Destination” section specify where to route the inbound calls during and out of the business
hours you have defined.
If you also defined the holidays of the company, you may select the holiday set in the “Holidays”
dropdown list and set a destination for the inbound calls on holidays.
Once done, you will need to direct all inbound calls to the time rule instead of any other
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