English 139
Troubleshooting
Symptom Cause Action
Broiling
Smoke comes out
during operation.
During initial operation, smoke
may come from the heating
elements when you first use the
oven.
This is not a malfunction. After
you run the oven 2-3 times, it
should stop.
Food is on the heating
elements.
Let the oven cool and then
remove the food from the
heating elements.
Food is too close to the grill. Put the food a suitable distance
away while cooking.
Food is not properly prepared
and/or arranged.
Make sure food is properly
prepared and arranged.
Convection
The oven does not
heat.
The door is open. Close the door and try again.
Smoke comes out
during preheating.
During initial operation, smoke
may come from the heating
elements when you first use the
oven.
This is not a malfunction. After
you run the oven 2-3 times, it
should stop.
Food is on the heating
elements.
Let the oven cool and then
remove the food from the
heating elements.
There is a burning
or plastic smell
when using the
oven.
Plastic or non-heat-resistant
cookware is used.
Use glass cookware suitable for
high temperatures.
There is a bad smell
coming from inside
the oven.
Food residue or plastic has
melted and stuck to the interior.
Run the Steam Bake function for
an hour, and then wipe with a
dry cloth.
You can put a lemon slice inside,
and then run Steam Bake to
remove the odor more quickly.
NQ9300M_MOD_DOC30M977D_DE68-04463A-01_EN.indd 139 5/2/2017 4:00:09 PM