English 143
Troubleshooting
Problem Possible cause Solution
The oven will not
self-clean.
The oven temperature is
too high to start a self-clean
operation.
Allow the oven to cool and then
reset the controls.
The oven controls have been
set incorrectly.
See the Self clean section on
page 111.
A self-cleaning cycle cannot
be started if the oven lockout
feature has been activated.
Deactivate the oven control
lockout (see page 33).
Excessive smoking
during a self-
cleaning cycle.
There is excessive soiling in the
oven.
Press OFF. Open the windows
to rid the room of smoke. Wait
until the self-cleaning cycle is
canceled. Wipe up the excessive
soil and then start the self-
cleaning cycle again.
The oven door will
not open after a
self-cleaning cycle.
The oven is too hot. Allow the oven to cool.
The oven is not
clean after a self-
cleaning cycle.
The oven controls were not set
correctly.
See the Self clean section on
page 111.
The oven was heavily soiled. Wipe up heavy spillovers
before starting the self-cleaning
cycle. Heavily soiled ovens may
need to be self-cleaned again or
for a longer period of time.
Steam is coming out
of the vent.
When using the convection
feature, it is normal to see
steam coming out of the oven
vent.
This is normal operation and
not a system failure.
Use the oven as usual.
As the number of racks or
amount of food being cooked
increases, the amount of visible
steam will increase.
A burning or oily
odor is coming from
the vent.
This is normal for a new oven
and will disappear in time.
To speed the process, set a self-
cleaning cycle for a minimum of
3 hours.
See the Self clean section on
page 111.
NQ9300M_MOD_DOC30M977D_DE68-04463A-01_EN.indd 143 5/2/2017 4:00:09 PM
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