DataCard CD820

Datacard
®
CD820™ Instant Issuance System
User’s Guide
January 2017
Part No. 527443-002, Rev. D

DataCard CD820 Specifications

General

Print Technology	Direct-to-card dye-sublimation/resin thermal transfer
Print Resolution	300 dpi
Card Input Capacity	100 cards
Power Supply	100-240 VAC, 50/60 Hz
Print Capability	Single- or dual-sided printing
Media Size	CR80 (85.6 x 54 mm)
Card Output Capacity	25 cards
Connectivity	USB 2.0
Encoding Options	Magnetic stripe, contact smart card, contactless smart card
Interface	USB

Summary

Introduction to the Datacard CD820 System

About this Manual

Provides user information for the CD820™ system, covering components, operation, and maintenance tasks.

Intended Audience for the Manual

Defines the target users for this manual, including operators and those responsible for setup.

Technical Support Contact Information

Lists contact information for technical support in different regions for the CD820 printer.

Understanding the Datacard CD820 Printer

CD820 Instant Issuance System Overview

Overview of the card printer's function, capabilities, and optional features like hoppers and modules.

Printer Components Identification

Introduces the main physical parts of the printer, directing users to detailed views.

Printer Left Side Components

Details the components located on the left side of the printer, including hoppers and connections.

Printer Right Side Components

Details the components located on the right side of the printer, including the printhead and reject tray.

Single Input Hopper Configuration

Illustrates and describes the printer configuration featuring a single input card hopper.

Optional Multi-Hopper Configuration

Illustrates and describes the printer configuration with an optional multi-hopper system.

Print Ribbon Cartridge Details

Explains the print ribbon cartridge and its components, including the cleaning sleeve.

System Configuration Label Information

Describes the information found on the printer's configuration label for service and identification.

Using the Datacard CD820 System

Card Travel Path Explained

Explains the path a card takes through the printer during the issuance process.

Card Printer System Components

Provides a general overview of the card printer system, its components, and its purpose.

Operator and Administrator Roles

Defines the typical roles and responsibilities of operators and system administrators in a card production environment.

Printer Front Panel Controls

Details the functions of the power button, arrow keys, and enter key on the printer's front panel.

User Button and Status Lights

Explains the functionality of the USER button and the meaning of its associated status light colors.

Print Ribbon Status Indicator

Describes the ribbon light's indicators for ribbon status, such as low or out.

Card Status Indicator Light

Explains the card light's indicators for card status, such as card presence or cleaning needs.

Printer LCD Menu Navigation

Illustrates the menu structure of the printer's LCD panel for accessing functions and settings.

Network IP Address Retrieval

Provides step-by-step instructions to find the printer's network IP address using the LCD menu.

Printing a Test Card

Guides users on how to print a test card to verify printer functionality and quality.

Loading Card Supplies

Instructions for loading blank cards into the single or multi-hopper.

Using the Exception Card Slot

Explains how to insert a single card into the printer using the exception slot.

Loading the Print Ribbon

Step-by-step guide for installing a new print ribbon cartridge into the printer.

Loading the Cleaning Sleeve

Instructions for installing a new cleaning sleeve onto the ribbon cartridge for maintenance.

Installing the Print Ribbon Cartridge

Detailed steps for correctly installing the assembled print ribbon cartridge into the printer.

Printing Cards with the CD820

Before Starting to Print Cards

Lists prerequisites for printing cards, including loaded cards and ribbon, and correct design setup.

Printing via CardWizard Software

Steps for printing cards using the CardWizard issuance software and sending them to the printer.

System Maintenance Procedures

Maintaining the Printer

Emphasizes regular cleaning for optimal printer performance and condition.

Cleaning the Printhead

Detailed instructions for cleaning the printer's printhead to ensure print quality.

Performing a Cleaning Card Cycle

Guides users on how to use a cleaning card to remove debris from the printer.

Cleaning the Optional Multi-Hopper

Instructions for cleaning the printer when equipped with the optional multi-hopper system.

General Printer Cleaning Procedure

Outlines the general steps for cleaning the printer, especially after preparing it.

Cleaning Multi-Hopper Rollers

Specific instructions for cleaning the rollers within the multi-hopper system.

Post-Cleaning Printer Preparation

Steps to prepare the printer for use after completing maintenance procedures.

Troubleshooting the CD820 Printer

Problem Identification Steps

Helps identify and isolate issues within the card production system and basic printer functions.

Key Troubleshooting Categories

Guides users through specific troubleshooting categories such as installation, card appearance, and ribbon issues.