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DataCard CD820 - User Manual

DataCard CD820
72 pages
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Datacard
®
CD820™ Instant Issuance System
User’s Guide
January 2017
Part No. 527443-002, Rev. D

Table of Contents

Other manuals for DataCard CD820

Preview: User Reference Guide
User Reference Guide11 pages
Preview: Quick Install Guide
Quick Install Guide16 pages

Questions and Answers

  • J
    jody12Sep 12, 2025
    Why color printing on top of a black background does not print on the card with DataCard CD820 Printer?
    • J
      Jill WardSep 12, 2025
      The black panel of the ribbon is printing over the color panels. The DataCard Printer uses the print ribbon panels in sequence; the Y panel prints first, then M, and so on. The black panel of the print ribbon is used last and prints over the color panels. For best results, change the 100% black background to a color near black, so that it prints using the YMC (color) panels of the print ribbon.
  • D
    dannypadillaSep 9, 2025
    What to do if DataCard CD820 Printer displays 'Improper Shutdown'?
    • A
      April ParkerSep 10, 2025
      Press the USER button on the DataCard Printer for approximately 2 seconds. Ready should display.
  • D
    dominique93Sep 8, 2025
    Why is all color printing darker than intended on my DataCard Printer?
    • J
      jodievansSep 9, 2025
      Color adjustment is too dark on the DataCard Printer. Change the color adjustment settings.
  • E
    elizabeth08Sep 7, 2025
    Why do photos look faded on my DataCard Printer?
    • J
      Jonathan StoneSep 7, 2025
      The image capture system needs adjustment. Adjust color settings on the DataCard Printer.
  • G
    Gary BrownAug 23, 2025
    Why is nothing printed on my DataCard CD820?
    • J
      Joshua HarveyAug 23, 2025
      There are two possible causes: * The print ribbon may be loaded incorrectly. Remove the print ribbon and install it correctly. * The page size was not set to ISO ID-1. Use your card production application to access the printer’s print setup and select ISO ID-1 for the page size.
  • S
    Sara SwansonSep 5, 2025
    What to do if the DataCard CD820 cover is open?
    • M
      mmacdonaldSep 5, 2025
      Confirm that the print ribbon cartridge is installed in the DataCard Printer and then close the cover.
  • D
    David CampbellSep 4, 2025
    Why is the printing very light on my DataCard Printer?
    • T
      thomasmonicaSep 4, 2025
      The printing can be very light because: * The ribbon is loaded incorrectly. Load the print ribbon correctly. * The card was previously printed and has topcoat on it. Print only new cards. * The printhead is not installed correctly. Contact your service provider for instructions to install the printhead correctly. * The printhead power is too low. Log on to the Printer Manager as a WebAdmin. Open the Printer Settings > Print menu. Increase the YMCPower setting, and click Set Current to save your changes.
  • S
    Shawna MuellerSep 3, 2025
    Why is part of the printed image discolored on my DataCard Printer?
    • C
      cowanjamesSep 3, 2025
      The printed image may be discolored because: * Cards have fingerprints or other dirt on them. Handle cards carefully. * A signature panel is located on the other side of the card. Design the card to avoid printing photos over signature panel residue. * The rollers are dirty or the card packaging contains debris. Run a cleaning card.
  • M
    Madeline RaySep 2, 2025
    How to fix PC USB port if it does not communicate with the DataCard Printer USB port?
    • N
      Nicole BoydSep 2, 2025
      Power management on the PC has shut down USB communication. Check the following: * Open Device Manager and the list of USB devices. * Disable shutdown for each hub in the list. * Restart the PC to make the changes take effect, if necessary.
  • C
    Cynthia WarnerSep 1, 2025
    Why does my DataCard CD820 Printer have a temporary communication problem?
    • J
      James PowellSep 1, 2025
      Check for the following: * USB extension cables can cause communication problems. The recommended USB cable is 6-ft. (2 meters) long. * Make sure that the cable is rated for USB 2.0 data transmission. * If you are using a USB hub, a self-powered hub is recommended.

Summary

Introduction to the Datacard CD820 System

About this Manual

Provides user information for the CD820™ system, covering components, operation, and maintenance tasks.

Intended Audience for the Manual

Defines the target users for this manual, including operators and those responsible for setup.

Technical Support Contact Information

Lists contact information for technical support in different regions for the CD820 printer.

Understanding the Datacard CD820 Printer

CD820 Instant Issuance System Overview

Overview of the card printer's function, capabilities, and optional features like hoppers and modules.

Printer Components Identification

Introduces the main physical parts of the printer, directing users to detailed views.

Printer Left Side Components

Details the components located on the left side of the printer, including hoppers and connections.

Printer Right Side Components

Details the components located on the right side of the printer, including the printhead and reject tray.

Single Input Hopper Configuration

Illustrates and describes the printer configuration featuring a single input card hopper.

Optional Multi-Hopper Configuration

Illustrates and describes the printer configuration with an optional multi-hopper system.

Print Ribbon Cartridge Details

Explains the print ribbon cartridge and its components, including the cleaning sleeve.

System Configuration Label Information

Describes the information found on the printer's configuration label for service and identification.

Using the Datacard CD820 System

Card Travel Path Explained

Explains the path a card takes through the printer during the issuance process.

Card Printer System Components

Provides a general overview of the card printer system, its components, and its purpose.

Operator and Administrator Roles

Defines the typical roles and responsibilities of operators and system administrators in a card production environment.

Printer Front Panel Controls

Details the functions of the power button, arrow keys, and enter key on the printer's front panel.

User Button and Status Lights

Explains the functionality of the USER button and the meaning of its associated status light colors.

Print Ribbon Status Indicator

Describes the ribbon light's indicators for ribbon status, such as low or out.

Card Status Indicator Light

Explains the card light's indicators for card status, such as card presence or cleaning needs.

Printer LCD Menu Navigation

Illustrates the menu structure of the printer's LCD panel for accessing functions and settings.

Network IP Address Retrieval

Provides step-by-step instructions to find the printer's network IP address using the LCD menu.

Printing a Test Card

Guides users on how to print a test card to verify printer functionality and quality.

Loading Card Supplies

Instructions for loading blank cards into the single or multi-hopper.

Using the Exception Card Slot

Explains how to insert a single card into the printer using the exception slot.

Loading the Print Ribbon

Step-by-step guide for installing a new print ribbon cartridge into the printer.

Loading the Cleaning Sleeve

Instructions for installing a new cleaning sleeve onto the ribbon cartridge for maintenance.

Installing the Print Ribbon Cartridge

Detailed steps for correctly installing the assembled print ribbon cartridge into the printer.

Printing Cards with the CD820

Before Starting to Print Cards

Lists prerequisites for printing cards, including loaded cards and ribbon, and correct design setup.

Printing via CardWizard Software

Steps for printing cards using the CardWizard issuance software and sending them to the printer.

System Maintenance Procedures

Maintaining the Printer

Emphasizes regular cleaning for optimal printer performance and condition.

Cleaning the Printhead

Detailed instructions for cleaning the printer's printhead to ensure print quality.

Performing a Cleaning Card Cycle

Guides users on how to use a cleaning card to remove debris from the printer.

Cleaning the Optional Multi-Hopper

Instructions for cleaning the printer when equipped with the optional multi-hopper system.

General Printer Cleaning Procedure

Outlines the general steps for cleaning the printer, especially after preparing it.

Cleaning Multi-Hopper Rollers

Specific instructions for cleaning the rollers within the multi-hopper system.

Post-Cleaning Printer Preparation

Steps to prepare the printer for use after completing maintenance procedures.

Troubleshooting the CD820 Printer

Problem Identification Steps

Helps identify and isolate issues within the card production system and basic printer functions.

Key Troubleshooting Categories

Guides users through specific troubleshooting categories such as installation, card appearance, and ribbon issues.

DataCard CD820 Specifications

General IconGeneral
Print TechnologyDirect-to-card dye-sublimation/resin thermal transfer
Print Resolution300 dpi
Card Input Capacity100 cards
Power Supply100-240 VAC, 50/60 Hz
Print CapabilitySingle- or dual-sided printing
Media SizeCR80 (85.6 x 54 mm)
Card Output Capacity25 cards
ConnectivityUSB 2.0
Encoding OptionsMagnetic stripe, contact smart card, contactless smart card
InterfaceUSB

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