4-12 Magellan
®
 8300/8400
Figure 4-6. Problem Isolation: Scale
SCALE START
View the Remote 
Display and/or the 
Yellow scale status LED 
for the scale error code. 
Reference the topic, 
Scale Error Reporting in 
Section 4 for more 
information.
Problem is too much 
motion at power-up. 
Correct excess vibration 
in counter if possible.
Increase the scale 
motion filter setting by 
1. Reference Section 6 
for more information.
NO
YES
E__1
shown on
Remote Display/
Yellow LED
Flash once
?
Problem is calibration 
lost. Recalibrate the scale 
using the procedures in 
Section 5.
NO
YES
E__2
shown on
Remote Display/
Yellow LED
Flash twice
?
- Check for debris under platter.
- Verify that the weigh platter 
   moves freely.
- Remove item(s) from scale.
- Press Scale Zero Button
- If the scale still fails to zero, 
  recalibrate the scale.
NO
YES
-0-
shown on
RemoteDisplay/
Yellow
LED off
?
NO
NO
NO
YES
Is
problem
fixed
?
NO
Is
problem
fixed
?
NO
YES
YES
Is the
motion filter
at its maximum
setting
?
DONE
YES
Will the
scale
calibrate
?
Problem is scale 
communication lost. 
Verify cable connections 
to/from the scale.
NO
YES
E__3
shown on
RemoteDisplay/
Yellow LED Flash
3 times
?
E__4 shown on Remote
Display/Yellow LED Flash
4 times. Problem is Scale
Load Cell failure.
YES
Is
problem
fixed
?
DONE
DONE
DONE
Call Tech Support
Call Tech Support
If this is a new installation, 
make sure any foam packing 
pieces have been removed 
from the scale cavity before 
proceeding. Lift off the platter 
to verify, then set the platter 
back into position.