Datamax Ex2 User Manual

33
If experiencing this problem… Try this solution…
Missing information in the printed
label:
• Check the label format for character placement outside the dimensions
of the label; all row/column values must allow enough space for the
height/length of the characters and bar codes to be printed within the
format size.
• The available memory may have been exceeded by the memory
requirement of the label format. Try reducing the memory allocated to
either the internal module or scaleable font caches.
• If using serial communications, ensure that the interface cable meets the
requirements found in the Printer Specifications section.
Missing print on left or right side
of the label:
Information may be formatted outside the label dimensions. Check your
software program or driver label size settings.
Nothing is printing (labels
advance normally, but no image
is printed):
• Verify that the media was properly loaded per the Loading Media
section.
• The heat setting may be too low. Make an adjustment in the software
program or through the Windows printer driver.
• Be sure you are using Direct Thermal Media. Contact a Media
Representative.
• The printhead or printhead cable may be loose; unplug the printer then
reconnect.
Nothing happens when trying to
print using a software program:
• Ensure that the printer is selected in the applications 'Print Dialog
Window'.
• Ensure that the printer is ready and not in an alarm state.
• Ensure the interface cable meets the requirements found in the Printer
Specifications section.
Poor print quality:
• The printhead may need cleaning.
• Adjust the Heat and Print Speed settings through the Windows Driver.
• The media you are using may not be compatible; contact a Media
Representative.
• The Printhead Pressure may be incorrectly adjusted; click here to adjust.
• The Platen Roller may be dirty or worn; clean or call for service.
• The Printhead Burn Line may need adjusting; call for service.
Skips labels when printing:
• Media Calibration may be needed; Perform the Calibration Procedure
via the DMXConfig program.
• The label format may be within 1/8 inch of the label’s trailing edge. Try
reducing the size or move the format slightly.
• The Printer may be configured for 'Continuous Media' instead of Gap,
Die-Cut, or Reflective.
Unable to print rotated text:
The characters may be formatted outside the label dimensions. Ensure
the row/column values provide enough room for the height of the
characters or bar code to be printed. See the Class Series Programmer’s
Manual for details.

Datamax Ex2 Specifications

General

Brand	Datamax
Model	Ex2
Category	Printer
Language	English