Vantage Vue Troubleshooting Guide
37
Troubleshooting Reception Problems
While we have tested the Vantage Vue radio extensively, each site and each
installation presents its own issues and challenges. Obstructions, particularly metallic
ones, can cut down your station’s reception distance. Be sure to test reception
between the console and ISS in the locations you intend to install them before
permanently mounting your ISS.
The console’s reception status displays as an antenna icon above the graph portion of
the console screen
• The antenna icon displays with waves flashing around it when the
console is receiving data from the ISS.
• The antenna icon displays alone when the console is trying to re-
establish a lost connection. When no data packets have been received
for 10 minutes, the console dashes-out any missing sensor readings.
• The antenna icon disappears when the connection between the ISS and console is
lost. The console tries for 10 minutes to re-establish a connection, then stops trying
to connect with the ISS for 15 minutes, and then redisplays the antenna alone
while it tries to re-establish a connection with the ISS. Enter and exit Setup Mode
to re-display the antenna icon and manually force the console to re-establish a
connection with the ISS.
Temperature
Outside temperature
reading seems too high
Check calibration number and adjust if necessary. The ISS may
need to be relocated away from radiant heat sources. See the ISS
Installation Manual.
Inside temperature
sensor reading seems
too high
Turn off console backlight. Move the console out of direct sunlight.
Make sure the console or sensor is not in contact with an exterior
wall that heats up in sunlight or when outside temperature rises.
Make sure the console or sensor is not near a heater or other in-
ternal heat source (lamps, appliances, etc.). Check calibration
number and adjust if necessary.
Outside temperature
seems too low
Check calibration number and adjust if necessary. Sprinklers may
be hitting the ISS radiation shield. Relocate. See ISS manual.
Inside temperature
sensor reading seems
too low
Make sure the console is not in contact with an exterior wall that
cools down when outside temperature drops. Make sure the con-
sole is not near an air conditioning vent. Check calibration number
and adjust if necessary.
Chill
Wind chill reading
seems too high or too
low
Check calibration numbers for temperature. Wind chill depends on
temperature and wind speed. Make sure they’re working.
Heat
Heat Index reading
seems too high or too
low
Check calibration numbers for temperature. The heat index
depends on temperature and outside humidity. Make sure the sen-
sors are working.
Rain
No rain readings
Make sure the rain funnel is not clogged with debris. See the ISS
manual.
Time
Incorrect times for
sunrise and sunset
Check your latitude, longitude, time zone, and daylight saving time
settings. Sunrise and sunset times are calculated from the console
using all of these settings.
TABLE 4-1: TROUBLESHOOTING GUIDE
Problem Solution
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