AquaLab
13. Support and Repair
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13. Support and Repair
NOTE: If you purchased your AquaLab from one of our international
distributors, please contact them. ey will be able to provide you with
local support and service.
When encountering problems with your AquaLab (that can’t be re-
solved with the help of this manual), please contact Decagon Cus-
tomer Support at support@decagon.com, 800-755-2751 (US and
Canada), 509-332-2756 (International) or fax us at (509) 332-5158.
Please have the serial number and model of the instrument ready.
All AquaLabs returning to Decagon for servicing must be accompa-
nied with a Return Material Authorization (RMA) form. Prior to
shipping the instrument, please contact a Decagon customer sup-
port representative to obtain an RMA.
Shipping Directions:
e following steps will help to ensure the safe shipping and process-
ing of your AquaLab.
1) Ship your AquaLab in its original cardboard box with sus-
pension packaging. If this is not possible, use a box that has
at least 4 inches of space between your instrument and each
wall of the box.
2) Place the AquaLab in a plastic bag to avoid dis guring marks
from the packaging.
3) Don’t ship the power cord or serial cable.
4) If the original packaging is not available, pack the box mod-
erately tight with packing material (e.g. styrofoam peanuts or
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