AquaLab
13. Support and Repair
84
bubble wrap), ensuring the instrument is suspended in the pack-
ing material.
5) On the RMA form, please verify the ship to and bill to infor-
mation, contact name, and problem description. If anything
is incorrect please contact a Decagon representative.
6) Tape the box in both directions for added support.
7) Include the RMA number in the attention line on the ship-
ping label.
Ship to:
Decagon Devices Inc.
ATTN: RMA (insert your RMA #)
2365 NE Hopkins Court
Pullman, WA 99163
Repair Costs
Manufacturer’s defects and instruments within the three-year warran-
ty will be repaired at no charge. Non-warranty repair charges for parts,
labor and shipping will be billed to you. An extra fee may be charged for
rush work. Decagon will provide an estimated repair cost, if requested.
Loaner Service
Decagon has loaner instruments to keep you measuring water
activity while your instrument is being serviced. If your AquaL-
ab is still under calibration warranty or you have a service plan
with your instrument, there is no charge for the loaner service.
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