Defender PHOENIXM2 - Troubleshooting Common Issues; Picture and Signal Problems; Audio and Pairing Issues; Night Vision and Recording Errors

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No Picture/Signal
• Make sure all the connections are secure and properly connected. Found on page 8
• Make sure your monitor is plugged into a power source from the 5V DC input on the back. Found on page 8
• Make sure there is nothing obstructing the view of the camera.
• Try re-pairing the camera and monitor. Found on page 17
• The area may be too bright or dark, try moving the unit.
• The night vision comes on automatically when the light levels drop; try the camera in a pitch black
setting. The area that the camera is in may get too much light to activate the sensor.
• Try adjusting the brightness settings on your monitor. Found on page 20
• Ensure sleep mode is not enabled.
No Audio
• Make sure nothing is interfering with the microphone on the camera.
• Make sure what you are trying to hear is close enough to the microphone on the camera (within 6ft).
• Disconnect and reconnect the wires from the camera and the monitor to make sure they are secure.
• Try re-pairing the camera and monitor. Found on page 17
• Try adjusting the volume on the monitor. Found on page 6
Devices Are Not Pairing
• Ensure that the camera and monitor are within 100ft of each other.
• Try moving the devices closer together, sometimes walls/other obstructions can get in the way of the
camera and monitor’s signal. Ensure that both devices are connected to a proper power source.
Night Vision Not Working
• The night vision comes on automatically when the light levels drop; try the camera in a pitch black
setting. The area that the camera is in may getting too much light to activate the sensor.
Monitor is Reading No Signal
• Try re-pairing the camera and monitor. Found on page 17
• Make sure there is nothing obstructing the view of the camera.
• Make sure the camera and monitor are within 100ft from one another.
Footage Not Recording
• Adjust the recording settings
• Make sure the SD card is completely in the monitor.
• Make sure the SD card is not full and that overwrite function is turned on.
• Try resetting the factory defaults. Found on page 25
• Try formatting the SD card. Found on page 27
TROUBLESHOOTING