Dell 6100 - Appendix E Warranties and Return Policy; Limited Three-Year Warranty (U.S. Only; Coverage During Year One; Coverage During Years Two and Three

Warranties and Return Policy E-1
Appendix E
Warranties and Return Policy
L
imited Three-Year Warranty
(U.S. Only)
Dell Computer Corporation (“Dell”) manufactures its
hardware products from parts and components that are
new or equivalent to new in accordance with industry-
standard practices. Dell warrants that the hardware
products it manufactures will be free from defects in
materials and workmanship. The warranty term is three
years beginning on the date of invoice, as described in the
following text.
Damage due to shipping the products to you is covered
under this warranty. Otherwise, this warranty does not
cover damage due to external causes, including accident,
abuse, misuse, problems with electrical power, servicing
not authorized by Dell, usage not in accordance with
product instructions, failure to perform required preven-
tive maintenance, and problems caused by use of parts
and components not supplied by Dell.
This warranty does not cover any items that are in one or
more of the following categories: software; sound cards;
speakers; external devices; accessories or parts added to a
Dell system after the system is shipped from Dell; acces-
sories or parts added to a Dell system through Dell’s
system integration department; accessories or parts that
are not installed in the Dell factory; or DellWare
®
products. Monitors, keyboards, and mice that are Dell-
branded or that are included on Dell’s standard price list
are covered under this warranty; all other monitors, key-
boards, and mice (including those sold through the
DellWare program) are not covered. Batteries for
portable computers are covered only during the initial
one-year period of this warranty.
Coverage During Year One
During the one-year period beginning on the invoice
date, Dell will repair or replace products covered under
this limited warranty that are returned to Dell’s facility.
To request warranty service, you must call Dell’s Cus-
tomer Technical Support within the warranty period.
Refer to the chapter titled “Getting Help” in your Instal-
lation and Troubleshooting Guide to find the appropriate
telephone number for obtaining customer assistance. If
warranty service is required, Dell will issue a Return
Material Authorization Number. You must ship the
products back to Dell in their original or equivalent pack-
aging, prepay shipping charges, and insure the shipment
or accept the risk of loss or damage during shipment. Dell
will ship the repaired or replacement products to you
freight prepaid if you use an address in the U.S. Ship-
ments to other locations will be made freight collect.
NOTE: Before you ship the product(s) to Dell, back up
the data on the hard-disk drive(s) and any other storage
device(s) in the product(s). Remove any removable
media, such as diskettes, CDs, or PC Cards. Dell does
not accept liability for lost data or software.
Dell owns all parts removed from repaired products. Dell
uses new and reconditioned parts made by various manu-
facturers in performing warranty repairs and building
replacement products. If Dell repairs or replaces a prod-
uct, its warranty term is not extended.
Coverage During Years Two and Three
During the second and third years of this limited war-
ranty, Dell will provide, on an exchange basis,
replacement parts for the Dell hardware product(s) cov-
ered under this limited warranty when a part requires
replacement. You must report each instance of hardware
failure to Dell’s Customer Technical Support in advance
to obtain Dell’s concurrence that a part should be