8529-0637-2M Rev C DL Series Owner’s Manual
TROUBLESHOOTING GUIDE, CONT.
Problem
Labels are not printing after pressing the Print key?
Possible Solution
A. Verify labels are the correct type (direct thermal).
B. Check to see if there is an error code displayed in the Tare window of the display. Refer
to the ERROR CODES section of this manual.
C. If the printer is moving and labels are not coming out, check to see if your labels are
properly loaded and clear of obstructions. Refer to the PRINTER section of this manual.
Problem
The printer only prints a partial label or a blank label.
Possible Solution
Check to make sure a label is not caught on the printhead or rubber roller. Clean the print
head or rubber roller. ONLY use soft plastic tools to scrape the label from the printhead or
rubber roller. DO NOT USE METAL TOOLS! The printhead or rubber roller may be
permanently damaged. Refer to the PRINTER section of this manual.
Problem
The printer is ejecting extra labels or is skipping labels.
Possible Solution
The Label Sensor is missing the gap between the labels due to one of the following
reasons:
A. Verify the labels are the correct type (direct thermal).
B. Check to make sure the print format size matches the labels you are using.
C. Check to see if your labels are properly loaded and clear of obstructions. Refer to the
PRINTER section of this manual.
D. A gap calibration is required. To calibrate the gap between the labels, perform the
following steps:
• Turn the scale OFF.
• Press and hold the Feed key, then turn the scale ON.
• Continue to hold the Feed key until the self-checking is finished, and the scale goes into
normal operation mode.
3a. The printer will roll out the paper at a length of approximately 2 in (50 mm).
3b. After the paper is rolled out, the problem should have been eliminated. If there is
an error code (E7.10), it means there is still a gap calibration issue. Please try
the procedure again after confirming the correct paper has been used.
• Press the Feed key to print the test page.
• Go to the normal operation mode.
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