DeVilbiss DV63 Standard Plus - Troubleshooting Common Issues; Display and Startup Problems; Airflow and Mask Leak Issues

EN - 56 SE-DV64-HE
TROUBLESHOOTING
WARNING
Electric Shock Hazard - Do not attempt to open or remove the cabinet; there are no user-serviceable internal components. If service is required, contact your equipment
provider for instructions on obtaining service. Opening or attempting to service your device will void the warranty.
Issue Possible Cause Remedy
Nothing shows on the
display.
1. Device is not plugged in or the power cord is not fully
inserted.
1a. Verify that power cord is rmly connected to the device and the power outlet.
1b. If you are using a DC power source, make sure the cable connections are secure.
Verify that battery is charged.
2. Optional Humidier-The ow generator is not fully seated on
humidier cradle.
2. Refer to assembly instructions to ensure proper contact is made.
3. There is no outlet power. 3. Locate a suitable functioning power source.
The device does not
start when breathing
into the mask.
1. The Auto-START feature has been disabled. 1a. Use the ON/OFF button to start and stop device.
1b. If shown, go to CPAP setting then Enable menu.
2. There is no power to the device. 2. Verify that the power cord is rmly connected to the device and the power outlet.
3. Breath is not deep enough for the Auto-ON feature to detect. 3. Breathe deeply in and out to start the device.
4. You are using a full face mask that has an anti-asphyxia
valve.
4. Auto-START may not work because your exhaled breath escapes through the open
valve. Use the ON/OFF button to start and stop the device.
5. The air supply port plug is missing or not fully inserted. 5. Ensure the air supply port plug is fully inserted into the device.
6. The optional humidier chamber is not fully engaged or is
missing.
6. Slide the humidier chamber fully into cradle. Verify the release latch clicks into
place.
The airow has stopped
unexpectedly during
use or reports mask
leak.
1. The Auto-STOP feature has detected large airow because of
loosely tting mask.
1. Ensure you have a good mask t; adjust mask and headgear.
2. During use, your mouth opens and you begin to mouth-
breathe.
2. Contact equipment provider for a chin strap or different mask to prevent mouth-
breathing.
3. The optional humidier chamber is not fully engaged or is
missing.
3. Slide the humidier chamber fully into cradle. Verify the release latch clicks into
place.
4. The air supply port plug is missing or not fully inserted. 4. Ensure the air supply port plug is fully inserted into the device.
The display shows a
service code.
An error has occurred in the device and requires servicing. Contact your equipment provider for service.
Apnea symptoms have
recurred.
1. Air lter may be dirty. 1. Clean or replace the air lter and relocate device away from drapes or other dusty
surfaces.
2. Apnea condition has changed. 2. Contact your physician or equipment provider.