31
LT-2027
EN
DV54 AND DV5HH
A. ORDERING NON-WARRANTY REPLACEMENT PARTS
Order non-warranty parts and literature from your distributor or, if you have a DeVilbiss
account, from DeVilbiss Customer Service. To expedite the process, be prepared to
provide the following information:
• Account and ship-to numbers
• Ship-to address
• Part numbers and/or
descriptions
• Quantity required
• Unit catalog number
• Unit serial number
B. ORDERING WARRANTY REPLACEMENT PARTS
Order warranty parts from your distributor or, if you have a DeVilbiss account, from
DeVilbiss Customer Service through the Return Material Authorization process. To expedite
the process, be prepared to provide the above information, along with the following:
• How and where the product was being used
• A detailed description of the problem associated with warranty replacement
item
All warranty replacement orders require the return of the defective part to DeVilbiss.
C. RETURNING WARRANTY DEFECTIVE PARTS
ALL DEFECTIVE PARTS, WHICH ARE STILL UNDER WARRANTY, MUST BE
RETURNED TO THE FACTORY IN SOMERSET, PA WITHIN 30 DAYS AFTER
SHIPMENT OF THE REPLACEMENT PARTS. AN INVOICE WILL BE ISSUED, IF
THE DEFECTIVE PARTS ARE NOT RECEIVED WITHIN THIS PERIOD.
D. PLACING ORDERS
Orders may be placed by calling
• Customer Service 800-338-1988
• Warranty Parts- USA 800-338-1988
• Canada 905-660-2459
• International Department 814-443-4881
Before returning parts or units to the factory, call the DeVilbiss Healthcare Customer
Service Department at 800-338-1988 or 814-443-4881 to obtain a return authorization
number. Include in the package a note indicating the return authorization number along
with your company name, address, phone number, and account number. The return
authorization number should also be written on the outside of the package.
17. Ordering and R eturning Parts
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