15.APPENDIX
15.1. TROUBLESHOOTING
DIBAL 500 Serie scales carry out a test to check for
anomalies whenever they are started up, error messages
being emitted by the scale if any are detected.
Below is a list of the more frequent problems and error
messages as well as how to tackle the said problems.
The following problems and error messages may arise with
regard to weighing.
15.1.1.Problems with weighing
The following problems and error messages may arise with
regard to weighing.
ZERO ERROR
• Ensure the weighing plate is free.
• Ensure no object is in contact with the plate.
THE SCALE BLOCKS
• Keeping the plate empty, turn the scale off and then on.
• Keeping the plate empty, turn the scale off and then on.
THE SCALE DOES NOT WEIGH CORRECTLY
• Check the plate and the base, and turn the scale off and
on again.
THERE IS NO WEIGHT ON THE PLATE AND YET THE
WEIGHT VALUE IS NOT ZERO
• Press the clearance to zero key SHIFT and 0.
THE WEIGHT IS NEGATIVE
• Restart the scale, making sure that the weighing plate is
empty.
15.1.2.Communication errors
The main problems and error messages referring to
communication continue:
COMMUNICATIONS ERROR
• Ensure the scale is correctly addressed. If it is working
as a scale without communication with other scales,
ensure it has been set up as a master. (See section
SETUP AS MASTER OR SLAVE)
• If it is connected to another scale, check:
- that there is only one master scale in the entire
section.
- that there is only one address for all the slaves within
the same section.
- that the communication leads are connected correctly.
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