DG-WA30002NP User Manual
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4-2 Troubleshooting
If you find that the Access Point is not working properly or stops responding,
don’t panic. Before you contact your dealer of purchase for help, please read
this troubleshooting section first. Some problems can be solved by you within
very short time.
Scenario Solution
Access Point is not
responding when I
want to access it by
web browser
a. Please check the connection of power cord and network
cable of this Access Point. All cords and cables should
be correctly and firmly inserted to the Access Point.
b. If all LEDs on this access point are out, please check
the status of A/C power adapter, and make sure it’s
correctly powered.
c. You must use the same IP address subnet which Access
Point uses.
d. Are you using MAC or IP address filter? Try to connect
the Access Point by another computer and see if it
works; if not, please perform a hard reset (pressing
‘reset’ button).
e. Set your computer to obtain an IP address
automatically (DHCP), and see if your computer can
get an IP address.
f. If you did a firmware upgrade and this happens, contact
your dealer of purchase for help.
g. If all above solutions don’t work, contact the dealer of
purchase for help.
Can’t get connected
to wireless Access
Point
a. If encryption is enabled, please re-check WEP or WPA
passphrase settings on your wireless client.
b. Try to move closer to the wireless Access Point.
c. Unplug the Access Point from the power socket, and
plug it again after 10 seconds. If the access point is
powered through PoE, then unplug the ethernet cable
from the access point and plug it again after 10
seconds.
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